Senior Customer Care Engineer Jobs

Senior Customer Care Engineer

PaxeraHealth

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support. This is a Remote Position located in the USA for our company that is located in Newton MA. We offer on the job training, and a respectful, friendly work environment in a growing company!

Job Responsibility:

Serve as the highest level of technical support for PaxeraHealth clients
Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
Document project activity, contribute to knowledge-based content, and perform root cause analysis
Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
Provide expert input and support in conferences, demos, or onsite engagements when needed

Requirements:

5+ years supporting or implementing PACS or similar Healthcare IT software
Bachelor’s degree in Computer Science or related field (or equivalent experience)
Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
Databases: SQL Server, queries, management
Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
Tools: Wireshark, IIS, Apache, OpenSSL
Strong communication and interpersonal skills with a customer-first mindset
Ability to explain technical concepts to non-technical users clearly and patiently
Must be able to pass a drug test and a background check

What we offer:

Company Health, Vision and Dental insurance
Life Insurance
Paid Holidays
Paid Vacation
Paid sick time
Paid personal days

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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