Senior Customer Care Coordinator Job at Office Angels (Livingston)

Senior Office Coordinator

The role involves managing office operations, coordinating supplies, welcoming v...

Location

United Kingdom , Manchester

Salary:

13.00 - 14.42 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in office administration or a similar role is essential.

Job Responsibility

Oversee daily operations to ensure a smooth, efficient and inviting office atmosphere
Manage office supplies, equipment and utilities while liaising with vendors and service providers
Coordinate with IT and building management to keep all systems running seamlessly
Organise office layout and maintain cleanliness and professionalism in all shared spaces
Be the main point of contact for all office-related queries and needs
Handle deliveries and keep the kitchen tidy-taking care of bins, the coffee machine, snacks and the dishwasher
Assist in storing empty boxes and maintaining an orderly office environment
Ensure meeting rooms are always tidy and prepared for use
Prepare meeting rooms and hospitality for both internal and external gatherings
Welcome visitors with warmth and professionalism.

What we offer

None explicitly mentioned

Fulltime

New

Senior Customer Care Coordinator

Office Angels are delighted to be recruiting for a fantastic opportunity with a ...

Location

United Kingdom , Livingston

Salary:

29000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience within a housebuilder Customer Care environment is essential
Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
Strong understanding of NHBC / NHQC standards
Confidence in handling escalations and resolving complex cases
Excellent organisational and multitasking skills
Strong communication skills and the ability to build rapport easily
A proactive, team-focused approach
Full UK driving license (occasional travel to sites required)

Job Responsibility

Managing escalated complaints and complex customer issues through to resolution
Supporting the wider Customer Care team with workload coordination
Building strong relationships with customers through calls, updates and site visits
Coordinating remedial works in line with service level agreements
Maintaining accurate records of NHBC claims and tracking progress
Managing purchase orders, costs, and contra charges
Producing reports to support performance and decision-making
Contributing to meetings, site closures and continuous improvement initiatives

What we offer

Competitive salary from £29,000
Annual bonus (after 1 year's service)
25 days holiday + bank holidays
Option to buy up to 5 additional days (after 1 year)
Pension scheme
Access to discounts and benefits portal
Cycle to Work scheme
ShareSave scheme
Life assurance
Ongoing development and learning opportunities

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Glasgow

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Fitness Suite
Fitness classes
On-site GP
Bicycle store
Clubs and societies

Fulltime

Care Manager

The CNA's role includes providing hands-on care, physical and emotional support ...

Location

United States , Newburgh

Salary:

Not provided

Dewolfe Place

Expiration Date

Until further notice

Requirements

Certified Nurse’s Aid certification preferred
High School diploma/GED
Must be 18 years of age
Previous experience working with seniors preferred

Job Responsibility

Responsible for a designated group of residents during the shift
Observes, reports and documents symptoms and conditions of residents
Responds to security system and resident call bells promptly
Notifies supervisor and/or Health Care Coordinator if a resident has increased care needs
Assists with continence management
Serves and collects food trays and assists as needed
Maintains cleanliness of resident’s room and work areas
Practices good standard care precautions
Helps residents maintain independence, promotes dignity and physical safety
Actively participates/leads and assists residents with activities of daily living

What we offer

Medical, dental, vision, life and disability insurances
Paid time off
Paid holidays
401(k) plan with company match
Employee Assistance Program
Accident insurance policies

Senior Executive - Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Senior Executive – Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Southend-on-Sea

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
Passion for helping people
Empathy
Dedication
Exceptional customer service skills
Ability to meet the needs of stakeholders/customers through specialist advice and support
Ability to perform prescribed activities in a timely manner and to a high standard
Likely to have responsibility for specific processes within a team
May lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Full training
Support of a collaborative team
Wellness rooms
Gyms
Mental health support
Modern workspaces

Fulltime

Shift Supervisor – Nursing

The Shift Supervisor is responsible for providing and leading planned, patient-o...

Location

Canada , Kanata

Salary:

28.00 CAD / Hour

Spring Living

Expiration Date

Until further notice

Requirements

Current registration as a Registered Practical Nurse in applicable Province/State
Experience working in a senior’s environment and with unregulated care providers preferred
Education and experience in gerontology, rehabilitation, community/complex/long term care an asset
Must possess strong written and oral communication, critical thinking, care coordination, time management and customer focus skills
Must have demonstrated sound clinical knowledge
Current Basic Cardiac Life Support and First Aid certification required
Computer proficiency and experience with Microsoft office applications
Current (within 6 months) Vulnerable Position/Sector Screening (VPS)

Job Responsibility

Work as a member of the inter-professional team applying the person-centred approach to care
Assist with scheduling of care team members, call-outs, call-ins
Assist with hiring, performance management, disciplinary actions with team members
Complete and ensure resident’s clinical care assessments, care/service plans and documentation are accurate and up to date
Implement and evaluate the effectiveness of the care/service plans and make changes as required
Assist with scheduling of resident’s care conferences
Work closely with the Director of Health & Wellness to facilitate resident’s move in, move out and transfers
Provide direct resident care and medication/ treatment administration and document care
Process the orders and safe keep drugs and narcotics and administer in compliance with requirements
Facilitate and provide resident/family education

Fulltime

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Senior Customer Care Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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