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Senior Customer Assistance Representative

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Enterprise Holdings

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Location:
United States , Lexington

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.25 USD / Hour
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Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Job Responsibility:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Requirements:

  • High school diploma or GED equivalent required
  • Some college preferred
  • Minimum of 1 year customer service experience in retail, restaurant, or guest services
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work the following schedule: Monday: 7am-5pm, Tuesday: 7:30am-2:30pm, Wednesday: 8am-5pm, Thursday: 8am-5pm, Friday: 7am-5pm
  • Must be at least 18 years old
What we offer:
  • Paid Time Off, starting with 13 days off in your first year
  • 6 Paid Holidays & 1 paid volunteer day per year
  • Annual merit increases based on performance
  • Health, Dental, Vision insurance
  • Life Insurance
  • Prescription coverage
  • Employee discounts on car rentals, car purchases and much more
  • 401(k) retirement plan with company match and profit sharing
  • Training and development

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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