Senior Customer Assistance Representative Job at Enterprise Holdings (Lexington)

Senior Customer Assistance Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and...

Location

United States , Truckee

Salary:

21.00 USD / Hour

Enterprise Holdings

Expiration Date

Until further notice

Requirements

Must have at least 2 years prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work Saturday's
Must be at least 18 years old
Must have not interviewed with any Enterprise Mobility brands in the last 12 months

Job Responsibility

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment

What we offer

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

Fulltime

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Fulltime

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results

Fulltime

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results

Fulltime

Senior Customer Support Representative / CSR

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP...

Location

United States

Salary:

16.67 - 17.46 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to navigate multiple systems and applications simultaneously
Strong attention to detail and documentation skills
Ability to learn and apply detailed program policies and procedures
Must reside in New Jersey
Must provide and maintain equipment that meets established BYOD requirements
Reliable high-speed internet connection required

Job Responsibility

Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits
Assist callers with access-to-care concerns and escalated customer issues
Handle inbound and outbound customer communications in a professional manner
Process and review eligibility-related documentation, including income, identity, and verification records
Research and resolve customer concerns while maintaining service excellence
Learn and apply state program policies, procedures, and updates
Accurately document customer interactions and case information
Meet established quality, productivity, and attendance standards

What we offer

100% Remote Work Opportunity
Meaningful work supporting healthcare access for families
Paid training provided
Stable schedule with a respected national organization
Opportunity to develop healthcare, customer service, and eligibility expertise
Supportive team environment focused on customer success
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Senior Customer Service Representative

We are hiring Remote Senior Customer Service Representatives to support Virginia...

Location

United States

Salary:

16.67 - 17.46 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
At least one year of customer service or related professional experience
Excellent communication and active listening skills
Strong problem solving and critical thinking abilities
Comfortable navigating multiple computer systems simultaneously
Ability to learn and apply complex policies and procedures
Bilingual English/Spanish candidates are encouraged to apply

Job Responsibility

Assist callers with complex questions regarding Virginia Medicaid and CHIP eligibility, benefits, and managed care plans
Provide accurate, objective, and professional guidance to help customers make informed healthcare decisions
Resolve escalated customer concerns with empathy and professionalism
Handle both inbound and outbound customer communications
Process eligibility verification documents, including income, identity, and supporting documentation
Research policies and procedures to ensure accurate information is provided
Maintain detailed and accurate documentation while meeting quality and productivity standards
Deliver an outstanding customer experience on every interaction

What we offer

100% Remote, Work From Home
Meaningful work supporting Virginia families
Stable full-time schedule
Paid training
Opportunity to build valuable healthcare customer service experience
Supportive team environment
Bilingual pay differential available
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client's revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Fulltime

Senior Customer Service Representative

Location

United States , Williamsport

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation, sick, and holiday pay

Fulltime

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Senior Customer Assistance Representative

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