Senior Customer Advocacy and References Manager Job at Hewlett Packard Enterprise (Tokyo)

Senior Customer Marketing Manager

As Senior Customer Marketing Manager, you will lead the strategic development an...

Location

Germany , München

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Degree in Marketing, Business, Communications, or a related field
Minimum of 7 years’ relevant experience in B2B customer marketing, customer advocacy, or similar roles—ideally within SaaS or technology sectors
Proven track record of developing and executing customer marketing programs that drive advocacy, retention, and customer-led growth
Strategic mindset with strong analytical skills and a passion for data-driven decision-making
Demonstrated ability to lead cross-functional initiatives and collaborate effectively with sales, customer success, and communications teams
Skilled in copywriting, editing, storytelling, and interviewing, with a focus on capturing compelling customer narratives for multiple channels
Experience in driving the creation and activation of customer stories, testimonials, events, and press releases, ideally including video formats
Consistent record of maintaining brand integrity and elevating customer experience across programs, content, and customer touchpoints
Native-level German and business-fluent English (C1/C2) are essential for success in this role.

Job Responsibility

Develop and execute a comprehensive customer marketing strategy to drive advocacy, referenceability, upsell opportunities, and increase customer lifetime value
Own the sourcing, creation, and activation of customer stories, case studies, references, and testimonials across all channels
Lead the planning and organization of customer webinars and events to highlight successful partnerships and outcomes
Manage and support customer-related press releases and PR opportunities in collaboration with the communications team
Work closely with sales and customer success teams to identify top customer advocates and align marketing efforts with account objectives
Build and maintain a structured program for capturing customer feedback and leveraging success metrics for marketing purposes
Drive targeted campaigns to nurture existing customers, increase engagement, and support retention and expansion goals
Track, analyze, and report on key customer marketing KPIs to measure impact and refine strategies
Stay up to date with B2B customer advocacy trends, storytelling best practices, and competitive benchmarks to inform innovation.

What we offer

Competitive Rewards: Including profit-sharing and employee stock program
Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.

Fulltime

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , Los Angeles

Salary:

119000.00 - 149000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
6 Years Customer facing experience (internal or external)
Demonstrate natural strong presentation skills natural comfortable passion for presenting
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Prioritization and time management skills
Strong verbal and written professional communication
Updated knowledge of current accounting practices and changes in the industry
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Senior Manager, Customer Advocacy and Community

Our Customer Marketing team is seeking a strategic, data-driven, and experienced...

Location

United States , Mountain View; Draper; Raleigh; Remote

Salary:

145000.00 - 170000.00 USD / Year

Egnyte

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS Customer Advocacy, with experience in Community and CAB Management
Experience building cross-functional customer advocacy programs that span Customer Success, Marketing, and Product organizations
Proven track record of building and scaling online communities that drive measurable engagement and customer satisfaction
Strong project management skills with the ability to manage multiple initiatives simultaneously
Excellent written and verbal communication skills, with the ability to engage both executive and technical audiences
Demonstrated analytical capabilities and the ability to translate insights into actionable strategies

Job Responsibility

Own the end-to-end creation of customer stories, testimonials, videos, and reviews, from identifying candidates through final delivery
Coordinate customer reference requests, proof points, and evidence for Sales while actively growing and maintaining a strong reference pool
Partner with Marketing and Sales to deploy advocacy content across demand generation, brand, and enablement programs
Track testimonial and reference effectiveness, using data to inform strategy and demonstrate measurable outcomes
Drive customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Tracking review volume, ratings, and sentiment to measure program health and inform strategy
Lead the online Egnyte Customer Community (Gainsight), developing and executing strategies to increase engagement, foster peer-to-peer connections, and promote the sharing of best practices
Leverage automation tools such as Gainsight Playbooks and Rules Engine to deliver personalized engagement journeys, milestone communications, and re-engagement campaigns
Analyze Community performance metrics and prepare regular reports on engagement, adoption, and business impact, providing data-driven recommendations for continuous improvement
Moderate and maintain a healthy Community environment by ensuring all discussions receive timely responses, verifying solutions, and keeping conversations constructive and on brand
Build and scale our industry Customer Advisory Boards (CABs) and Technical Advisory Board (TAB) as strategic forums to deepen relationships with key customers and surface insights that inform product and business decisions

What we offer

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT
Raleigh, NC
Mountain View, CA
Reading, England, and Poznan, Poland

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

United States , Denver

Salary:

145000.00 - 205000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to uplevel direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

Canada , Vancouver

Salary:

155000.00 - 210000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to up-level direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Senior Manager - Field & Customer Marketing

The Senior Manager, Field & Customer Marketing will own the strategy, execution,...

Location

Salary:

Not provided

NovoEd

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, communications, hospitality, or a related field preferred
4–8 years of experience across field marketing, events, and/or customer marketing (B2B SaaS experience strongly preferred)
Proven ability to own programs end-to-end, from strategy through execution and measurement
Experienced events producer with strong attention to detail and operational rigor
Strong verbal and written communication skills
confident working with executives, customers, and partners
Comfortable working across Sales, Demand Generation, Customer Success, Product Marketing, and RevOps
Strong business acumen and analytical mindset
able to connect activities to pipeline and revenue outcomes
Ability to travel to support events

Job Responsibility

Strategize, plan, and execute a portfolio of in-person and hybrid events, including micro-events, executive dinners, meetups, customer roundtables, partner events, and large-scale conferences and tradeshows
Develop compelling event programming rooted in industry trends, market research, and NovoEd’s positioning across products
Own end-to-end event execution, including messaging, visual identity, AV experience, speaker management, logistics, and pre- and post-event communications
Partner closely with Demand Generation and Sales to ensure alignment on target accounts, messaging, follow-up motions, and pipeline outcomes
Translate event experiences into reusable content assets such as webinars, case studies, thought leadership, social content, and sales enablement materials
Design and execute customer marketing programs that drive customer engagement, adoption, expansion, and advocacy
Build and manage customer-led events and programming, including user groups, customer roundtables, executive exchanges, and customer speakers at industry events
Partner with Customer Success, Product Marketing, and RevOps to identify the right customers, stories, and moments across the lifecycle
Develop scalable programs that foster community, peer learning, and customer connection—both online and in person
Identify and activate customer advocates for events, content, sales references, and partner initiatives

What we offer

A collaborative, people-first work environment
Paid parental leave
Flexible vacation policy
Comprehensive health care coverage
Matching 401(k)
Work-from-home reimbursement
Phone and internet bill reimbursements

New

Senior Customer Marketing Manager

We're building Vercel's first startup-focused customer marketing function—design...

Location

United States , San Francisco; New York City

Salary:

150000.00 - 205000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

6+ years in customer marketing, product marketing, or growth marketing roles, with demonstrated experience in startup or developer-focused environments
Proven track record building customer advocacy programs for technical audiences or early-stage companies
Exceptional ability to craft technical narratives that resonate with developers while demonstrating business value
Experience producing diverse content formats (written case studies, video testimonials, technical blog posts, social content)
Talent for making complex technical concepts accessible and compelling across different audiences
Comfort engaging with technical audiences and understanding developer workflows, tools, and priorities
Ability to build authentic relationships with founders and engineering leaders
Thrives in fast-paced, ambiguous environments where you need to build programs from scratch

Job Responsibility

Create Compelling Startup Success Stories
Partner with startups to develop case studies, video content, and testimonials that highlight technical wins, speed-to-market advantages, and business outcomes
Craft narratives that speak to both technical decision-makers and business stakeholders at early-stage companies
Collaborate with content, design, and product marketing teams to produce high-quality, developer-authentic assets
Gather & Activate Startup Customer Insights
Conduct interviews, surveys, and feedback sessions with startup customers to understand their unique needs, challenges, and success patterns
Translate insights into actionable recommendations for Product, Sales, and Marketing to better serve the startup segment
Champion the startup customer perspective internally and ensure their voices influence strategy
Measure Impact & Optimize
Define KPIs specific to startup customer marketing (reference generation, content performance, community engagement, pipeline influence)

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Senior Customer Advocacy and References Manager

Hewlett Packard Enterprise

Location:
Japan , Tokyo

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 30, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Customer Advocacy and References Manager

Senior Customer Marketing Manager

Senior Customer Success Manager

Customer Success Manager

Senior Manager, Customer Advocacy and Community

Director, Client Solutions

Director, Client Solutions

Senior Manager - Field & Customer Marketing

Senior Customer Marketing Manager

Senior Customer Advocacy and References Manager

Hewlett Packard Enterprise

Location:Japan , Tokyo

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:October 30, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Customer Advocacy and References Manager

Senior Customer Marketing Manager

Senior Customer Success Manager

Customer Success Manager

Senior Manager, Customer Advocacy and Community

Director, Client Solutions

Director, Client Solutions

Senior Manager - Field & Customer Marketing

Senior Customer Marketing Manager

Location:
Japan , Tokyo

Category:
-

Contract Type:
Not provided

Job Posted:
October 30, 2025