Senior Customer Advocacy and References Manager Jobs

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

United States , Denver

Salary:

145000.00 - 205000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to uplevel direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

Canada , Vancouver

Salary:

155000.00 - 210000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to up-level direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

New

Customer Advisor

Looking to kickstart a lasting career? Join a multi-award-winning company that t...

Location

United Kingdom , Swansea

Salary:

24636.15 GBP / Year

Admiral Group Plc

Expiration Date

February 09, 2026

Requirements

Passionate about providing great service to customers
Strong communication skills
Enjoy being a team player
Motivated and target driven
Eager to learn & develop
Can show resilience - even when calls get challenging

Job Responsibility

Chat with customers over the phone each day, ensuring they receive exceptional service
Follow compliance standards
Handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries

What we offer

Eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Chance to earn monthly incentives
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health

Fulltime

New

Chief Accountant

Join a dynamic and growing business! We are looking for a candidate with team sp...

Location

Canada , Montréal

Salary:

90000.00 - 115000.00 CAD / Year

Randstad

Expiration Date

December 19, 2025

Requirements

Degree in finance, accounting, or a related field
3 to 5 years of experience in a similar role, preferably in an SME
Knowledge of Canadian Accounting Standards for Private Enterprises (ASPE)
Excellent financial analysis skills and proficiency in Excel
Ability to work independently and manage multiple priorities in a dynamic environment
Team supervision experience

Job Responsibility

Supervision of the Accounting Cycle: Manage all accounting operations, including entries, monthly and annual closings
Financial Reporting Management: Prepare and present accurate financial statements that comply with accounting standards
Cash Flow Monitoring: Analyze and manage cash flows to ensure the financial health of the company
Budget Control: Prepare and monitor budgets, performing variance analyses
Team Management and Training: Supervise and train accounting staff, ensuring their professional development
Audit Preparation: Organize and prepare the necessary documentation for external audits

What we offer

A stimulating, collaborative work environment that values teamwork
A competitive salary
Flexible arrival/departure hours
Hybrid work model
Up to 4 weeks of paid vacation per year for a good work-life balance
Summer schedule

Fulltime

!

New

Claims Engineer

Claims Engineers technical experts for claims damage estimate reviews and querie...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Associate IAEA qualification (or working toward) is essential
AQP Qualification is essential
Evidence understanding of business requirements and delivery
Ability to problem solve and use own initiative
Strong verbal communication skills
Maintain up to date knowledge of repair techniques, tools, methods, and materials as used in a modern-day repair organisation
Approachable for staff
Good organisational skills
The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
The individual should be able to demonstrate a flexible approach to teamwork

Job Responsibility

To be a subject matter expert for claims engineering department
Ensuring we follow the standards below: Estimates are assessed to determine good outcomes are reached for customers and suppliers
Ensure all referrals have been identified such as unrelated damage or modifications
Complete all allocated training to remain up to date with the latest technology, repair methods and FCA regulations for working within claims
Be aware of and take action to mitigate supplier risks and protect the business from exposure to risk by reporting to your management team
Be a point of reference for the engineering team
Work as directed by the Claims Engineering Manager and Senior
Ensure efficient and effective management of workloads & Daily allocation of work
To promote the Admiral Culture
Provide support to your peers

What we offer

Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

New

AI Implementation Manager

The People AI Implementation Manager will lead the integration, coordination, an...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Deep understanding of HR processes and systems across the employee lifecycle
Experience with AI tools in HR (e.g., HireVue, Pymetrics, Eightfold.ai)
Familiarity with employment law and ethical AI frameworks
Project management certification (e.g., Agile, PRINCE2)
Strategic Thinking & Systems Integration
Analytical & Data-Driven Decision Making
Stakeholder Engagement & Communication
Innovation & Continuous Improvement
Ethical Judgment & Risk Awareness

Job Responsibility

Develop and execute a coordinated AI strategy and roadmap for People aligned with organisational goals
Identify high-value use cases across the employee lifecycle (e.g., recruitment, onboarding, performance, learning)
Ensure AI tools are scalable, interoperable, and integrated with existing People systems and organisational standards and best practice for AI
Evaluate, select, and manage AI-powered HR platforms and vendors
Oversee implementation and continuous improvement of AI tools (e.g., ATS, LMS, HRIS)
Ensure seamless integration with platforms
Work in partnership with People and enterprise data teams to leverage AI for people analytics, predictive modelling, and workforce planning
Translate complex data into actionable insights for People and business leaders
Collaborate with data teams to build dashboards and reports to support strategic decision-making
Automate repetitive People tasks (e.g., CV screening, interview scheduling, benefits queries)

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

New

Customer Sales Advisor

We're on the hunt for Customer Sales Advisors to join our lively and sales drive...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

February 23, 2026

Requirements

You have a sales-oriented mindset
You’re passionate about providing excellent service to our customers
You’ve got strong communication skills
You enjoy being a team player
You demonstrate self-motivation
You are open to learning
You are resilient - even when calls get challenging

Job Responsibility

Chat with our customers over the phone each day, ensuring they receive exceptional service, whilst focussing on bringing value to every interaction
Introduce helpful options like our Multi-Car insurance or our Multi-Cover insurance
Handle calls from current customers, finding ways to assist them, whether it’s making a change to their policy, adding extra coverage, or resolving general queries

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Chance to earn monthly incentives
Continuous quality training and dedicated wellbeing support
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working

Fulltime

Senior Customer Advocacy and References Manager

Hewlett Packard Enterprise

Location:
Japan, Tokyo

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 30, 2025

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