Senior Customer Adoption Technical Architect Jobs

Senior Solutions Architect & Customer Advisor – Hybrid Cloud, Data and AI

We are seeking an exceptional Senior Solutions Architect & Customer Advisor to s...

Location

United States

Salary:

161000.00 - 268300.00 USD / Year

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering or related field
MBA or relevant graduate degree preferred
15+ years of hands-on experience in cloud architecture, enterprise infrastructure or solutions architecture
Proven track record designing and implementing large-scale cloud solutions for enterprise clients
Deep expertise in Hybrid Cloud and Data Center architecture with focus on at least two major platforms (AWS, Azure, GCP) and experience with private cloud platforms (VMware, OpenStack)
Strong technical foundation in infrastructure, networking, security, and cloud-native development
Demonstrated ability to architect solutions from requirements through implementation
Experience working with Banking & Financial Services or Healthcare clients on cloud initiatives
Information security, risk management, and regulatory expertise
Understanding of industry-specific operational models and applications

Job Responsibility

Lead technical discovery engagements to assess current cloud maturity, identify hybrid cloud opportunities, and understand infrastructure and application modernization requirements
Conduct comprehensive assessments of customer technology environments to identify gaps, risks, and transformation opportunities
Translate customer business challenges into technical requirements and cloud architecture specifications
Design end-to-end cloud solutions across private cloud, hybrid cloud, and data center ecosystems, including network and cybersecurity
Develop technical roadmaps that align cloud strategy with business objectives
Create proofs-of-concept, reference architectures, and migration strategies
Architect and optimize hybrid cloud solutions across AWS, Azure, and/or GCP platforms, ensuring resilience, scalability, and operational excellence
Design cloud-native architectures leveraging infrastructure-as-code (Terraform, CloudFormation), automation, and DevOps practices
Provide technical leadership on data center modernization, VMware environments, and private cloud platforms
Advise on AI/ML integration, intelligent automation, and emerging cloud technologies

What we offer

incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP)

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Senior Solution Architect

The Solution Architect (SA) team is a globally distributed team of experts who a...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in SaaS and Atlassian Cloud
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
Identifying customer business challenges
provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions
Create solution content to support customer goals and outcomes
Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams
Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days
Wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will develop, de...

Location

United States

Salary:

125000.00 - 165000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

3+ years delivering / implementing technical solutions on ServiceNow
3+ years professional consulting
Certified System Administrator (CSA)
2 Certified Implementation Specialist Certifications
Maintain an active government security clearance if applicable

Job Responsibility

Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
Develop custom software solutions using scripting and development tools within the ServiceNow platform
Prepare and maintain technical documentation as required by customer contracts and internal processes
Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Troubleshoot configuration and scripting issues to ensure platform stability
Participate in requirements reviews, validation sessions, and Scrum ceremonies
Deliver high-quality work on time, resulting in measurable impact and positive client feedback
Conduct peer code reviews to maintain development standards
Operate independently while mentoring and supporting other Technical Consultants
Provide support to project architects during solution design and implementation

Fulltime

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...

Location

United States , Bellevue; Overland Park

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect at Apollo, you’ll be one of the leaders helping ...

Location

United States; Canada

Salary:

165000.00 - 194000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

You're passionate about teams of all sizes succeeding at more than they thought possible
You value empathy and love talking with users and customers to solve their problems
You have a technical background in enterprise data delivery (APIs), and ideally GraphQL
You can create code samples, review and advise other engineers, and develop trusted engineer-to-engineer relationships
You have a track record of delivering timely results because you are organized and have follow-through
You have a creative, “can do” attitude
You find creative ways around obstacles and do not rest until the customer is satisfied
You’re passionate about mentoring and collaborating with others

Job Responsibility

Work directly with engineering teams at a range of companies to educate them on the value of the Apollo Graph Platform and help them consolidate their existing GraphQL efforts to roll out a federated graph effectively
Be a key technical adviser for Apollo enterprise customers at key points in their GraphQL journey—from their first POC through production—and as they expand adoption across their company
Work with customers to understand their goals, roadmap, culture, technical architecture, and the right way to roll out Apollo in their company to accomplish their aims best
Devise innovative solutions to support and accelerate federated graph adoption within customers’ existing architectures, strategize new use cases to grow accounts and find and identify opportunities to maximize business value for Apollo’s customers
Contribute improvements to our documentation, OSS libraries, and platform from customer feedback or issues
Coordinate with tech leads internally to help us continue to build solutions to real-world issues

What we offer

Equity
Benefits
Choice of 3 Anthem Blue Cross medical plans (U.S. employees)
Additional 2 Kaiser medical plans (California residents)
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...

Location

United States , Mountain View

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
Define specific systems programs and create a plan of action for realizing those programs
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
Responsible for taking a systematic approach to engineering problems
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect at Apollo, you’ll be one of the leaders helping ...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

You're passionate about teams of all sizes succeeding at more than they thought possible
You value empathy and love talking with users and customers to solve their problems, which has made you a highly trusted and valued partner
You have a technical background in enterprise data delivery (APIs), and ideally GraphQL
You can create code samples, review and advise other engineers, and develop trusted engineer-to-engineer relationships
You have a track record of delivering timely results because you are organized and have follow-through
You have a creative, “can do” attitude
You find creative ways around obstacles and do not rest until the customer is satisfied
You’re passionate about mentoring and collaborating with others

Job Responsibility

Work directly with engineering teams at a range of companies to educate them on the value of the Apollo Graph Platform and help them consolidate their existing GraphQL efforts to roll out a federated graph effectively
Be a key technical adviser for Apollo enterprise customers at key points in their GraphQL journey—from their first POC through production—and as they expand adoption across their company
Work with customers to understand their goals, roadmap, culture, technical architecture, and the right way to roll out Apollo in their company to accomplish their aims best
Devise innovative solutions to support and accelerate federated graph adoption within customers’ existing architectures, strategize new use cases to grow accounts and find and identify opportunities to maximize business value for Apollo’s customers
Contribute improvements to our documentation, OSS libraries, and platform from customer feedback or issues
Coordinate with tech leads internally to help us continue to build solutions to real-world issues

What we offer

Equity
Benefits
Choice of 3 Anthem Blue Cross medical plans (U.S. employees)
California residents can also choose from an additional 2 Kaiser medical plans
Dental and Vision benefits are provided by Sun Life Financial

Senior Customer Adoption Technical Architect

BlackLine

Location:
United States , Los Angeles

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

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