Senior Customer Activation Manager Job at Ramp (New York)

Senior Scaled Customer Activation Manager | Bill Pay Specialist

Bill Pay Specialist Customer Success Managers own the activation and growth of c...

Location

United States , New York; San Francisco

Salary:

120000.00 - 165000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
Bill Pay / AP, Accounting Implementation Experience
Exceptional project management, organization, and time management skills
Excellent verbal and written communication abilities
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
Strong desire to become a product expert
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
Proven track record of exceeding quota or outperforming key metrics
Ability to anticipate customer needs and position product solutions effectively
High adaptability and comfort operating in a fast-paced, constantly evolving environment

Job Responsibility

Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
Continuously grow, learn, and adapt within a fast-paced startup environment

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Senior Scaled Customer Activation Manager

Customer Success Managers at Ramp drive value for customers and revenue for the ...

Location

United States , New York; San Francisco

Salary:

120000.00 - 165000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
Proven success managing a high-volume book of business while consistently driving customer outcomes
Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
Proven track record of meeting or exceeding key performance metrics in fast-paced environments
High adaptability and comfort navigating ambiguity in a scaling organization
Strong curiosity about product design and the ability to communicate why Ramp works the way it does

Job Responsibility

Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions
Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints
Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows
Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals
Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed
Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system
Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively
Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality
Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities
Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...

Location

United States

Salary:

Not provided

Valvoline Global

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
5+ years of leadership experience managing engineering teams within large, complex organizations
Proven experience leading globally distributed engineering organizations
Strong experience across Salesforce ecosystems and enterprise integration architectures
Experience supporting large-scale enterprise transformation initiatives
Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
Strong stakeholder communication and cross-functional leadership skills

Job Responsibility

Lead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience (CX) technology platforms across global markets
Partner closely with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, DASH/SAP Commerce Cloud, integrations, and related CX ecosystems
Balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams
Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
Govern platform scalability, resiliency, maintainability, and operational sustainability
Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...

Location

United States

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
5+ years of leadership experience managing engineering teams within large, complex organizations
Proven experience leading globally distributed engineering organizations
Strong experience across Salesforce ecosystems and enterprise integration architectures
Experience supporting large-scale enterprise transformation initiatives
Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
Strong stakeholder communication and cross-functional leadership skills
Salesforce platform engineering and architecture
Salesforce APIs and integration patterns

Job Responsibility

Lead the engineering delivery organization supporting Salesforce, SAP Commerce Cloud, integrations, and related CX tools and systems
Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
Govern platform scalability, resiliency, maintainability, and operational sustainability
Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
Drive technical debt reduction strategies and platform health improvement initiatives
Establish engineering best practices across CI/CD, DevOps, release management, environment strategy, observability, and quality engineering

Senior Manager Customer Value Architect

We are seeking a Customer Value Architect to lead end-to-end execution of proces...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in hands-on deployment and usage of Signavio Process Insights and Process Intelligence
Six Sigma Black Belt trained or certified
Skilled in business process management systems (BPMS) deployments
Experienced in managing projects using Lean, Six Sigma, Agile, PMP, or similar methodologies
A structured problem solver with the ability to identify root causes and implement sustainable solutions
Comfortable working independently, setting priorities, and managing multiple stakeholders
Strong analytical, interpersonal, and communication skills, both written and verbal
Adaptable, change-oriented, and comfortable operating in complex transformation environments
Knowledgeable in HR processes and systems

Job Responsibility

Own the full lifecycle of process mining initiatives using platforms such as Signavio and Celonis
Identify opportunities for elimination, simplification, standardisation, digitalisation, and automation across end-to-end processes
Independently analyse dashboards and explorers to identify trends, root causes, and improvement opportunities
Translate data insights into actionable recommendations and present findings to business stakeholders
Define value realisation plans and lead benefit case analysis
Build and submit business cases for approved opportunities and secure stakeholder sign-off
Manage implementation of process improvements through process automation tools
Drive adoption, enablement, and effectiveness of deployed solutions
Maintain a prioritised pipeline of continuous improvement initiatives aligned to business value
Partner with Scrum Masters and Product Owners to ensure business change activities are clearly understood and delivered

What we offer

Opportunity to work on large-scale transformation and automation initiatives across global markets
Exposure to advanced process mining platforms and enterprise-wide improvement programmes
A collaborative environment that values continuous learning, innovation, and inclusive thinking
The ability to influence measurable business outcomes and value realisation at scale

Senior Manager Customer Development

Sr Manager Customer Development - Food ServicesPosition Overview: • Responsible ...

Location

India , Gurugram

Salary:

Not provided

Randstad

Expiration Date

July 17, 2026

Requirements

Typically requires at least 7 years of work experience
Experience in the QSR / Food Service industry will be an added advantage
Key Account Management
Experience in Trade Marketing or similar roles that can help translate Brand vision to execution will be an add-on experience

Job Responsibility

Managing Food Service establishments largely driven by on-premise consumption
Planning and strategizing to retain and expand current customer relationships
Ensuring high-quality customer service and issue resolution in order to retain current clients
Client engagement activities, including identifying client business requirements and preparing proposals and quotations
Assessing customer needs and suggesting appropriate products, services, and/or solutions
Developing medium to long-term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers
Business development activities, including the development of alliance/channel/network partnerships
Pricing research and strategy, including network cost/pricing, competitor analysis, etc.
Conducting market research and identifying and predicting current and future consumer trends
Responsible for policy and strategy implementation for short-term results (1 year or less)

Fulltime

Senior Manager, Customer Service

For Arrow Global Supply Chain Services, we are currently looking for a Senior Ma...

Location

Poland , Gdańsk

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Over 5 years of experience in a similar role
Good industry and supply chain knowledge
Strongly customer oriented
Process driven and very strong in problem solving
People management skill, including ability to recruit, coach and develop talented resources
Good communication skills suitable for both internal and external communities
Can effectively cope with change and be comfortable with ambiguity
Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment
Willing to work in a challenging and multicultural environment
Good English skills mandatory both verbal and written

Job Responsibility

Establish, execute, and ensure adherence to the team's SLA and KPI standards for process flow, aligning with predefined expectations
Collaborate with global managers to consistently improve business service levels and achieve goals
Determine new business needs for the assigned process, including related process improvements, automation and system enhancements
Own and coordinate system testing, ensuring the solution meets the business requirements as defined in functional specifications
Communicate with technical team (B2B or IT) to resolve technical issues escalated by the team and/or customers
Occasionally participate in meetings with customers as required
Collaborate with other functions/teams managers and leading regular meeting with the team for review of performance and service levels
Monitor and run performance reports, making sure tasks are fulfilled on a daily basis
Support the team with knowledge, decision making and priority setting
Coordinate work activities with other managers

What we offer

Competitive financial compensation
Hybrid work possibilities and flexible working hours
Private medical healthcare
Benefit platform where you can choose from hundreds of sports and culture-related benefits
Access to a confidential, professional well-being service
Opportunity to join international project teams to work on improvements and innovations and implement your ideas

Fulltime

Senior Manager, Customer Advocacy and Community

Our Customer Marketing team is seeking a strategic, data-driven, and experienced...

Location

United States , Mountain View; Draper; Raleigh; Remote

Salary:

145000.00 - 170000.00 USD / Year

Egnyte

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS Customer Advocacy, with experience in Community and CAB Management
Experience building cross-functional customer advocacy programs that span Customer Success, Marketing, and Product organizations
Proven track record of building and scaling online communities that drive measurable engagement and customer satisfaction
Strong project management skills with the ability to manage multiple initiatives simultaneously
Excellent written and verbal communication skills, with the ability to engage both executive and technical audiences
Demonstrated analytical capabilities and the ability to translate insights into actionable strategies

Job Responsibility

Own the end-to-end creation of customer stories, testimonials, videos, and reviews, from identifying candidates through final delivery
Coordinate customer reference requests, proof points, and evidence for Sales while actively growing and maintaining a strong reference pool
Partner with Marketing and Sales to deploy advocacy content across demand generation, brand, and enablement programs
Track testimonial and reference effectiveness, using data to inform strategy and demonstrate measurable outcomes
Drive customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Tracking review volume, ratings, and sentiment to measure program health and inform strategy
Lead the online Egnyte Customer Community (Gainsight), developing and executing strategies to increase engagement, foster peer-to-peer connections, and promote the sharing of best practices
Leverage automation tools such as Gainsight Playbooks and Rules Engine to deliver personalized engagement journeys, milestone communications, and re-engagement campaigns
Analyze Community performance metrics and prepare regular reports on engagement, adoption, and business impact, providing data-driven recommendations for continuous improvement
Moderate and maintain a healthy Community environment by ensuring all discussions receive timely responses, verifying solutions, and keeping conversations constructive and on brand
Build and scale our industry Customer Advisory Boards (CABs) and Technical Advisory Board (TAB) as strategic forums to deepen relationships with key customers and surface insights that inform product and business decisions

What we offer

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT
Raleigh, NC
Mountain View, CA
Reading, England, and Poznan, Poland

Fulltime

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Senior Customer Activation Manager

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