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Vodafone Logo Vodafone · Sales

Senior Customer Account Portfolio Manager

United Kingdom, London · Job Posted April 12, 2026
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Job Description

We are seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our business within a designated customer organisation or OpCo. This role owns end‑to‑end engagement—from sales through to delivery—while managing commercial performance, including P&L responsibility. The individual will cultivate trusted C‑Suite relationships, understand strategic customer priorities, and drive market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams that create long-term value and sustainable growth over a 12–24 month horizon.

Job Responsibility

  • Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
  • Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
  • Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
  • Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
  • Support the CAL in shaping the broader account direction and delivering strategic priorities
  • Implement account roadmaps and use them to expand the assigned book of business
  • Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
  • Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
  • Originate or support the development of deals and competitive RFP responses using commercially viable pathways
  • Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities

Requirements

  • Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
  • Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
  • Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
  • Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
  • Support the CAL in shaping the broader account direction and delivering strategic priorities
  • Implement account roadmaps and use them to expand the assigned book of business
  • Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
  • Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
  • Originate or support the development of deals and competitive RFP responses using commercially viable pathways
  • Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities

What we offer

  • Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes
  • Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets
  • The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams
  • Ability to directly drive growth, transformation, and customer value within a highly dynamic environment
  • A platform to enhance commercial, leadership, and client advisory capabilities
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  • Strong business domain knowledge in (digital) commercial operations as well as (digital) marketing and (digital) sales in a telco context with ideally 15+ years of experience
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  • Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
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  • Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
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  • Lead and own a significant part of our business within a customer or OpCo
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What we offer
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  • Charity days: 5 days/year
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