CrawlJobs Logo
Vodafone Logo Vodafone · IT - Administration

Senior Customer Account Portfolio Manager

Germany, Düsseldorf Employment contract · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

Reporting into the Customer Account Lead (CAL) of Vodafone Germany (VF-DE), the Senior Customer Account Portfolio Manager for "Consumer Business Unit" (CBU) and "Commercial Operations" (COPS) will lead and own a significant part of our business within a customer or OpCo, leading two client portfolios within the VF-DE account. They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets. This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL. The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.

Job Responsibility

  • Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
  • Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
  • Build long standing relationships with the customer
  • Manage a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
  • Support the CAL in the overall account agenda and priorities
  • Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
  • Bring together different Service line leads within their portfolio of work
  • Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
  • Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
  • Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

Requirements

  • Strong business domain knowledge in (digital) commercial operations as well as (digital) marketing and (digital) sales in a telco context with ideally 15+ years of experience
  • Strong functional domain knowledge in service strategy, operating model design, service transformation and digital/ AI
  • Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry
  • Building trusted client relationships
  • Managed a portfolio of work across multiple customers previously
  • Shown ability to grow and expand existing engagements within client environment
  • Demonstrated ability to bring together disparate teams to drive client success
  • Leadership skills with the ability to manage and inspire cross-functional teams
  • Consulting experience ideal, but not essential

Nice to have

Consulting experience

Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Customer Account Portfolio Manager

8 matching positions

Senior Customer Account Portfolio Manager

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
  • Managed a portfolio of work across multiple customers previously
  • Shown ability to grow and expand existing engagements within client environment
  • Demonstrated ability to bring together disparate teams to drive client success
  • Leadership skills with the ability to manage and inspire cross-functional teams.
  • Consulting experience ideal, but not essential
Job Responsibility
Job Responsibility
  • Lead and own a significant part of our business within a customer or OpCo
  • Own all engagements in that area, end-to-end from sales through to delivery including the P&L
  • Accountable for delivering the growth, revenue and associated profitability targets
  • Own C-Suite relationships for that portfolio, and various other relationships at the E and F band level
  • Spearhead market expansion and portfolio growth through a deep understanding of the customer's priorities and growth agenda
  • Bring together teams from the service towers to create a team delivering value for our customer
  • Grow our business over the next 12-24 months
  • Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
  • Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
  • Build long standing relationships with the customer
  • Fulltime
Read More
Arrow Right

Senior Customer Account Portfolio Manager

We are seeking a Senior Customer Account Portfolio Manager to lead a significant...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
  • Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
  • Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
  • Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
  • Support the CAL in shaping the broader account direction and delivering strategic priorities
  • Implement account roadmaps and use them to expand the assigned book of business
  • Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
  • Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
  • Originate or support the development of deals and competitive RFP responses using commercially viable pathways
  • Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities
Job Responsibility
Job Responsibility
  • Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships
  • Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market
  • Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders
  • Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence
  • Support the CAL in shaping the broader account direction and delivering strategic priorities
  • Implement account roadmaps and use them to expand the assigned book of business
  • Bring together service tower leaders to build cohesive teams that deliver measurable value for customers
  • Drive sales effectiveness, customer growth, and revenue delivery across the portfolio
  • Originate or support the development of deals and competitive RFP responses using commercially viable pathways
  • Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities
What we offer
What we offer
  • Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes
  • Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets
  • The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams
  • Ability to directly drive growth, transformation, and customer value within a highly dynamic environment
  • A platform to enhance commercial, leadership, and client advisory capabilities
Read More
Arrow Right

Senior Customer Account Portfolio Manager - Partner Markets

Reporting into the Partner Markets Customer Account Lead within the GTM & Commer...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstration of sustained client relations management experience at a C-suite level or key decision makers in the industry and ability to build trusted client relationships
  • Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals
  • Managed a portfolio of work across multiple customers previously
  • Shown ability to grow and expand existing engagements and services within customer environment
  • Proven ability to bring together disparate teams across multiple disciplines and levels of seniority to drive client success
  • Leadership skills with the ability to manage and inspire cross-functional teams
  • Consulting experience ideal, but not essential
  • Fluent speaking in Spanish desirable
Job Responsibility
Job Responsibility
  • Lead and own a significant part of our business within a Partner Market, customer or OpCo
  • Own all engagements end-to-end from sales through to delivery including the P&L
  • Accountable for delivering the growth, revenue and associated profitability targets
  • Own C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level
  • Spearhead market expansion, portfolio growth and service renewal/retention
  • Bring together teams from the VOIS service towers and working closely with the Partner Markets Account Managers within Vodafone Group to create a team delivering value for our customers
  • Lead transformation initiatives and deliver measurable value to our customers
What we offer
What we offer
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Vodafone family and friends discount
  • Private medical, private dental, free health assessments, share save scheme
  • Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
  • Access to Vodafone University and LinkedIn Learning
  • Fulltime
Read More
Arrow Right

Customer Account Portfolio Manager

We are seeking a collaborative and strategic individual to manage a significant ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in sustaining trusted relationships with C‑Suite or senior industry decision-makers
  • Skilled in managing diverse portfolios and growing engagements within complex customer environments
  • Able to unite cross-functional teams to deliver value and customer success
  • Equipped with strong leadership capabilities, with the ability to inspire and guide teams
  • Experienced in consulting (advantageous but not essential)
Job Responsibility
Job Responsibility
  • Build trusted, long-lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives
  • Shape customer value propositions, co-developing solutions that address business challenges while differentiating VOIS in the market
  • Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units
  • Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business
  • Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations
  • Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs
  • Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends
What we offer
What we offer
  • Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders
  • A dynamic environment where you can influence strategic decisions and drive measurable business growth
  • The chance to collaborate with diverse, multi‑disciplinary teams across global service lines
  • A role that enhances your commercial acumen and deepens customer partnership capabilities
  • Fulltime
Read More
Arrow Right

Customer Account Portfolio Manager

We are seeking a collaborative and strategic individual to manage a significant ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in sustaining trusted relationships with C‑Suite or senior industry decision-makers
  • Skilled in managing diverse portfolios and growing engagements within complex customer environments
  • Able to unite cross-functional teams to deliver value and customer success
  • Equipped with strong leadership capabilities, with the ability to inspire and guide teams
  • Experienced in consulting (advantageous but not essential)
Job Responsibility
Job Responsibility
  • Build trusted, long-lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives
  • Shape customer value propositions, co-developing solutions that address business challenges while differentiating VOIS in the market
  • Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units
  • Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business
  • Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations
  • Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs
  • Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends
What we offer
What we offer
  • Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders
  • A dynamic environment where you can influence strategic decisions and drive measurable business growth
  • The chance to collaborate with diverse, multi‑disciplinary teams across global service lines
  • A role that enhances your commercial acumen and deepens customer partnership capabilities
Read More
Arrow Right

Senior Customer Success Account Manager

Microsoft aspires to help our customers achieve their own digital transformation...
Location
Location
United States , Multiple Locations
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Job Responsibility
Job Responsibility
  • Customer Relationship Management
  • Technical Relevance
  • Customer Success Leadership
  • Other
  • Fulltime
Read More
Arrow Right

Senior Customer Success Account Manager (German Speaking)

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • Multiple years relevant work experience within customer industry
  • Fluency in English and German languages
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust
  • Customer Success Leadership and Customer Strategy and Growth: Align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value
  • Bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes
  • Customer Success Leadership - Delivery and Program Management: Lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success
  • Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives
  • Fulltime
Read More
Arrow Right

Senior Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...
Location
Location
Germany , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree OR Master Degree in Business, Sociology, Psychology, Computer Science or related field AND multiple years of customer success, solution delivery, project / program management, customer-facing consulting, or portfolio management experience
  • Experience working as customer success manager or similar role in customer success
  • A proactive individual with a strong 'can-do' attitude and an innovative, out-of-the-box approach to problem-solving
  • Proficiency in English and German is required (Level C1 or higher)
  • Experience in Cloud & AI technology
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Customer Success Leadership and Customer Strategy and Growth: Listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account
  • Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work
  • Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account
  • Serve as the Consumption and Usage Manager and, among other duties, be responsible for meeting consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue
  • Fulltime
Read More
Arrow Right