Senior Customer Account Portfolio Manager

• Lead and own a significant part of our business within a customer or OpCo
• Own all engagements in that area, end-to-end from sales through to delivery including the P&L
• Accountable for delivering the growth, revenue and associated profitability targets
• Own C-Suite relationships for that portfolio, and various other relationships at the E and F band level
• Spearhead market expansion and portfolio growth through a deep understanding of the customer's priorities and growth agenda
• Bring together teams from the service towers to create a team delivering value for our customer
• Grow our business over the next 12-24 months
• Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
• Build long standing relationships with the customer
• Manage a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
• Bring together different Service line leads within their portfolio of work
• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

• Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• Leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential

Consulting experience