Senior Customer Account Portfolio Manager - Partner Markets

Reporting into the Partner Markets Customer Account Lead within the GTM & Commercial function, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a Partner Market, customer or OpCo. They will own all engagements end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets. Partner Markets and B2T (Business to Telco) is a strategic priority and growth area for VOIS over the next 12 – 24 months, with huge potential and opportunity to drive incremental revenue growth and penetrate new markets. This role will involve owning C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level. The successful candidate will spearhead market expansion, portfolio growth and service renewal/retention through a deep understanding of the customer’s priorities, growth agenda and supported by the CAL. The Portfolio Lead will be responsible for bringing together teams from the VOIS service towers (service delivery functions) and working closely with the Partner Markets Account Managers within Vodafone Group to create a team delivering value for our customers, and for growing our business over the next 12-36 months. This role is central to our growth strategy, requiring a strategic and innovative mindset to lead transformation initiatives and deliver measurable value to our customers. Success in this position depends on a strong grasp of our service offerings and a deep understanding of customer challenges and priorities.