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Comcast Advertising Logo Comcast Advertising · Sales

Senior Customer Account Manager Representative

United States 18.43 USD / Hour · Job Posted January 22, 2026
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Job Description

Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.

Job Responsibility

  • Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
  • Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
  • Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
  • Conduct regular reviews and process government accounts to include purchase and sales orders
  • Consistently and regularly conduct interactions digitally with base of SMB customers
  • Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
  • Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
  • Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
  • Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
  • Make outbound calls to accounts to achieve sales quota metrics
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements

  • MS Suite
  • Microsoft Dynamics
  • MS Teams Proficiency
  • Salesforce
  • MS Outlook Proficiency
  • Comcast Business Advanced Business Solutions
  • Billing Tools
  • Inbound/Outbound Call Center
  • Dedicated Internet Sales
  • High School Diploma / GED
  • 2-5 Years Relevant Work Experience

What we offer

  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
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