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Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.
Job Responsibility:
Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
Conduct regular reviews and process government accounts to include purchase and sales orders
Consistently and regularly conduct interactions digitally with base of SMB customers
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary