Senior Customer Account Manager - IoT

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead a significant portion of our business within a designated customer organisation and be responsible for growing our existing footprint externally across adjacent industries, for identifying and onboarding new customers in order to grow our existing footprint, as well as lead and own this business once acquired. The role holder will own customer engagements end-to-end from opportunity identification and sales through to onboarding and delivery, managing commercial performance and responsible for the P&L. They are accountable for delivering new business growth, revenue and associated profitability targets across new and existing customer accounts. The individual will cultivate trusted C Suite relationships externally outside of the Vodafone ecosystem, understanding strategic customer priorities, and driving market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams and embedding effective governance that create long-term value and sustainable growth over a 12–24 month horizon. Supported by the sales team, the role holder will spearhead market entry and subsequent account growth through deep understanding of the customer’s priorities and growth agenda.