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Senior Culinary Operations Specialist

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Exact Sciences

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Location:
United States , Madison

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

84000.00 - 150000.00 USD / Year
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Job Description:

The Sr. Culinary Operations Specialist supports the day-to-day configuration and accuracy of the Agilysys POS system to ensure reliable front-of-house execution of menus, rewards, and transactions across the culinary program. This role partners closely with culinary leadership, site teams, and cross-functional stakeholders to translate culinary, operational, and brand requirements into accurate system updates that help deliver a consistent experience for approximately 2,500 employees.

Job Responsibility:

  • Serve as a subject matter expert and primary owner of the Agilysys POS and Nutrislice systems
  • Process updates to POS menus, pricing, rewards programs, gift cards, refunds, and related system functionality
  • Coordinate POS-related communication with culinary teams and site leadership
  • Partner daily with Site Chefs and Sous Chefs to ensure menu adherence, accuracy, and consistency
  • Manage for POS system updates, signage, and brand adherence
  • Identify routine system and operational issues, troubleshoot within defined parameters, and escalate complex challenges
  • Assist with cross-functional workstreams related to POS operations
  • Ensure accuracy and integrity of menu displays, nutritional information, pricing, and guest-facing systems
  • Support monthly operational and financial reporting related to POS sales and performance
  • Track and maintain performance metrics and operational KPIs
  • Provide data, insights, and reporting support to senior culinary leadership
  • Handle confidential and business-critical information appropriately
  • Uphold company mission and values
  • Support and comply with the company’s Quality Management System policies and procedures
  • Maintain regular and reliable attendance
  • Ability to act with an inclusion mindset
  • Ability to work designated schedule
  • Ability and means to travel up to 50% between Madison-based Exact Sciences locations
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 75% of a typical working day
  • Ability to work on a computer and phone simultaneously
  • Ability to use a telephone through a headset
  • Ability to work seated for approximately 75% of a typical working day and standing for approximately 25% of a typical working day

Requirements:

  • Bachelor’s Degree in a field related to essential duties
  • or Associates Degree and 2 years of relevant experience
  • or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
  • 5 years of experience in culinary operations, food service operations, POS system management, or related operational roles
  • Advanced proficiency in POS systems and strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
  • Demonstrated ability to perform the essential duties of the position with or without accommodation
  • Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis

Nice to have:

  • Experience serving as a primary POS system owner in a multi-site food service or corporate dining environment
  • Experience supporting rewards programs, gift card programs, and refund workflows
  • Demonstrated ability to lead workstreams and provide functional guidance without direct supervisory responsibility
  • Strong analytical and problem-solving skills, including the ability to design solutions where precedent may not exist
What we offer:
  • Paid time off (including days for vacation, holidays, volunteering, and personal time)
  • Paid leave for parents and caregivers
  • A retirement savings plan
  • Wellness support
  • Health benefits including medical, prescription drug, dental, and vision coverage
  • Bonus eligibility

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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