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Senior CRM Specialist

https://feverup.com/fe Logo

Fever

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Location:
Australia , Melbourne

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

You will support the development and execution of CRM and customer engagement initiatives across multiple channels. You will contribute to the optimization of customer communications and retention activities, helping deliver a consistent and effective customer experience while ensuring campaigns are performance-driven and aligned with business objectives.

Job Responsibility:

  • Manage activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels (email, push notifications and in app messages)
  • Continuously refine multi-channel comms and develop retention strategies
  • Support CRM Manager to define customer lifecycle and contact strategies across all customer touch-points
  • Define key client segments for improved targeting and CRM program effectiveness
  • Ensure all campaigns have clearly defined success metrics that are tracked and analysed
  • Be owner of weekly/monthly reporting and ad hoc deep dives

Requirements:

  • 2-3 years minimum experience working in Digital Marketing and CRM, mobile and web environments
  • Experience working with Salesforce Marketing Cloud
  • Experience with ESPs (Mailchimp, Sendgrid, etc)
  • Proficient in HTML
  • Good copywriting skills
  • Ability to develop & optimise CRM flows to drive revenue
  • Knowledge of leveraging consumer behavioral, lifestyle, transactional, and demographic data
  • Commercially savvy, analytical and data-driven
  • Experience in A/B testing and dynamic templates
  • Organized, responsible and proactive
  • Ability to optimize, prioritize and organize time
  • Ability to carry out a high pace of work
  • Able to communicate in English in a fluent way
  • Ability to potentiate teamwork and keep everyone motivated
What we offer:
  • Attractive compensation package
  • 40% discount on all Fever events and experiences + free Candlelight voucher
  • Superannuation: Fever contributes 12% of your gross salary to your Super
  • Private health insurance with GU Health paid by Fever up to 2750 AUD for annual premium
  • ClassPass membership for gym and wellness access paid by Fever up to 39 credits per month
  • Language learning support: English and Spanish lessons
  • Hybrid work setup: home office friendly with central (Sydney
  • Melbourne) office location
  • Dynamic international team

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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