Senior CRM Process Owner Job at Zalando (Berlin)

New

Senior CRM Process Owner

The CRM and Business Excellence team in Zalando’s Partner Platform Business is l...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
Proven track record of implementing Salesforce Flows, configurations and AI-driven automation via Agentforce or Einstein to drive productivity
Required Salesforce Certified Administrator and Platform App Builder
Sales or Service Cloud Consultant certifications are highly preferred
Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated

Job Responsibility

Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
Proactively identify and replace 'offline' processes with integrated Salesforce solutions
Evaluate systemic impact of new features or process changes on downstream systems
Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein
Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
Map business processes using industry standards (like BPMN)
Oversee data management practices at the entry point to ensure high-quality data
Act as the primary liaison between non-technical business units and engineering teams
Coordinate cross-functional releases and ensure successful go-live strategies
Lead User Acceptance Testing (UAT)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner

The Business Processes & Tooling Team is part of the newly formed Business Steer...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Business Informatics, or a related field
3+ years of experience in Salesforce administration, configuration, and user support, ideally in a fast-paced commercial or media environment
Relevant certifications (e.g., Salesforce Administrator and/or Developer)
Proven track record of training cross-functional teams and strong communication skills
Strong data acumen and holistic thinking
Stay updated on Salesforce releases and industry best practices

Job Responsibility

Collaborate with cross-functional stakeholders to gather business requirements, assessing their end-to-end impact before translating them into clear user stories and solution designs
Drive innovation by introducing new, user-friendly Salesforce functionalities designed to pull early-stage pipeline tracking out of offline spreadsheets and into the system
Translate business rules into effective Salesforce configurations (e.g., validation rules, page layouts) and oversee data management practices to ensure data integrity and compliance
Act as the primary liaison between ZMS commercial units and central Group Salesforce technical teams, writing precise execution tickets and testing implementations
Develop and conduct engaging training sessions for cross-functional end-users and create comprehensive documentation
Provide ongoing daily support, troubleshooting user inquiries, and create operational dashboards and list views within Salesforce

What we offer

27 days of holiday a year to start for full-time employees (and +1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner

The Business Processes & Tooling Team is part of the newly formed Business Steer...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Business Informatics, or a related field
3+ years of experience in Salesforce administration, configuration, and user support, ideally in a fast-paced commercial or media environment
Relevant certifications (e.g., Salesforce Administrator and/or Developer)
Proven track record of training cross-functional teams and strong communication skills
Strong "data acumen" and holistic thinking
Stay updated on Salesforce releases and industry best practices

Job Responsibility

Holistic Requirement Translation: collaborate with cross-functional stakeholders to gather business requirements, assessing their end-to-end impact before translating them into clear user stories and solution designs
UI/UX & Shadow IT Eradication: drive innovation by introducing new, user-friendly Salesforce functionalities designed specifically to pull early-stage pipeline tracking out of offline spreadsheets and into the system
Process Governance & Configuration: translate business rules into effective Salesforce configurations and oversee data management practices to ensure data integrity and compliance at the entry point
Engineering Liaison: act as the primary liaison between the ZMS commercial units and the central Group Salesforce technical teams, write precise execution tickets for the engineers and test the implementations
Adoption & Training: develop and conduct engaging training sessions for cross-functional end-users, create comprehensive, accessible documentation for all workflows
First-Level Support & Operational Insights: provide ongoing daily support, troubleshooting user inquiries, create and maintain operational dashboards and list views within Salesforce

What we offer

27 days of holiday a year to start for full-time employees (and +1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner

The Business Processes & Tooling Team is part of the newly formed Business Steer...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Business Informatics, or a related field
3+ years of experience in Salesforce administration, configuration, and user support, ideally in a fast-paced commercial or media environment
Relevant certifications (e.g., Salesforce Administrator and/or Developer)
Proven track record of training cross-functional teams and strong communication skills
Strong "data acumen" and holistic thinking
Stay updated on Salesforce releases and industry best practices

Job Responsibility

Holistic Requirement Translation: collaborate with cross-functional stakeholders to gather business requirements, assessing their end-to-end impact before translating them into clear user stories and solution designs
UI/UX & Shadow IT Eradication: drive innovation by introducing new, user-friendly Salesforce functionalities designed specifically to pull early-stage pipeline tracking out of offline spreadsheets and into the system
Process Governance & Configuration: translate business rules into effective Salesforce configurations and oversee data management practices to ensure data integrity and compliance at the entry point
Engineering Liaison: act as the primary liaison between the ZMS commercial units and the central Group Salesforce technical teams, write precise execution tickets for the engineers and test the implementations
Adoption & Training: develop and conduct engaging training sessions for cross-functional end-users, create comprehensive, accessible documentation for all workflows
First-Level Support & Operational Insights: provide ongoing daily support, troubleshooting user inquiries, create and maintain operational dashboards and list views within Salesforce

What we offer

27 days of holiday a year to start for full-time employees (and +1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

New

Senior CRM Process Owner - Maternity Cover

The CRM and Business Excellence team in Zalandoâ€™s Partner Platform Business is...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Expertise: 5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
Technical Proficiency: Proven track record of implementing Salesforce Flows ,configurations and AI-driven automation via Agentforce or Einstein to drive productivity
Certifications: Required Salesforce Certified Administrator and Platform App Builder
Sales or Service Cloud Consultant certifications are highly preferred
Methodology: Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
Stakeholder Impact: Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
Analytics: Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated as we look to drive deeper data-driven insights for our partner ecosystem

Job Responsibility

Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
Proactively identify and replace 'offline' processes with integrated Salesforce solutions to ensure a single source of truth
Evaluate systemic impact of new features or process changes affecting downstream systems
Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein, to automate partner segmentation and drive operational ROI
Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
Standardize documentation by mapping business processes using industry standards like BPMN
Oversee data management practices to ensure high-quality data for operational dashboards and executive reporting
Act as primary liaison between non-technical business units and engineering teams
Coordinate cross-functional releases to ensure successful go-live strategies
Lead User Acceptance Testing (UAT)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner - ZMS

The Business Processes & Tooling Team is part of the newly formed Business Steer...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Business Informatics, or a related field
3+ years of experience in Salesforce administration, configuration, and user support
Relevant certifications (e.g., Salesforce Administrator and/or Developer)
Proven track record of training cross-functional teams
Strong communication skills to explain system logic to non-technical sales representatives
Strong data acumen and holistic thinking
Stay updated on Salesforce releases and industry best practices

Job Responsibility

Collaborate with cross-functional stakeholders to gather business requirements
Assess end-to-end impact of new Salesforce fields
Drive innovation by introducing new user-friendly Salesforce functionalities
Translate business rules into effective Salesforce configurations
Oversee data management practices
Act as primary liaison between ZMS commercial units and central Group Salesforce technical teams
Develop and conduct engaging training sessions
Create comprehensive documentation
Provide ongoing daily support
Create and maintain operational dashboards and list views

What we offer

27 days of holiday a year to start for full-time employees (+1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando
30% off Lounge by Zalando
Discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support

Fulltime

Senior Product Owner - Salesforce

We are seeking a Salesforce Product Owner to own and drive the evolution of our ...

Location

Ireland , Dublin

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Proven experience as a Product Owner, Product Manager, or similar role working with Salesforce
Strong functional knowledge of Salesforce (e.g. Sales Cloud, Service Cloud, custom objects, automation)
Experience working in Agile/Scrum environments
Ability to translate complex business needs into practical technical solutions
Excellent stakeholder management and communication skills
Analytical mindset with a strong focus on value delivery and continuous improvement

Job Responsibility

Contribute to and execute the Salesforce product vision, roadmap, and backlog
Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
Gather, analyse, and prioritise business requirements across teams
Translate requirements into clear user stories, acceptance criteria, and functional specifications
Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
Partner with Salesforce Administrators, Developers, and Architects to deliver scalable, high-quality solutions
Ensure alignment with Salesforce best practices, governance, security, and data standards
Manage stakeholder expectations through clear communication and regular updates
Drive user adoption through change management, training, and continuous feedback loops
Measure success using KPIs, user feedback, and business outcomes

What we offer

Ownership of high-impact initiatives on a critical business platform
High visibility and close collaboration across teams
Opportunities to shape product strategy and long-term platform vision

Fulltime

New

Director, Commercial Operations

The Director, Commercial Operations is a senior leadership role responsible for ...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in commercial operations, revenue operations, or a closely related function, with at least 3 years in a senior or people-management capacity
Demonstrated experience owning CPQ platforms (e.g. Salesforce CPQ, Apttus/Conga) and CRM systems at an operational and strategic level
Proven track record of leading SKU governance, pricing operations, or product lifecycle programmes in a SaaS or technology business
Strong cross-functional leadership experience, working across Sales, Finance, Product, IT, and Customer Success at pace
Experience managing or consolidating operational teams (Deals Desk, Renewals Desk, or equivalent)
Exceptional analytical and systems-thinking capability, able to diagnose root causes and drive durable solutions across complex, interconnected commercial infrastructure
Strong influencing and stakeholder management skills
comfortable operating at Director and VP level across functions
High commercial acumen — able to connect operational decisions to revenue outcomes, margin impact, and customer experience
Clear, structured communicator with the ability to translate operational complexity into executive-ready narratives and documentation

Job Responsibility

Own and govern the Commercial Release Framework, setting release classification standards (where Pricing & Packaging impact) and ensuring appropriate runway timelines are defined, communicated, and adhered to across all commercial launches
Serve as the primary integration point between Product, Finance, and Go-to-Market teams, translating commercial release plans into operational readiness requirements for CPQ, SKU governance, billing, and Deals Desk execution
Guide and hold accountable downstream operational teams — including the Commercial Desk, Renewals Desk, and Reseller operations — on release-specific impacts, ensuring teams are enabled, systems are updated, and exceptions are managed ahead of go-live
Drive cross-functional release governance, chairing or co-chairing commercial readiness reviews, maintaining the release planning framework, and escalating risks where runway, system integrity, or stakeholder alignment is at risk prior to launch
Define and own the commercial pricing operations framework, ensuring pricing accuracy, consistency, and compliance across all systems and channels
Partner with Finance and Sales leadership to develop, evolve, and govern pricing structures in support of go-to-market strategy
Establish and maintain a pricing governance model, including exception management, escalation pathways, and audit cadences
Drive continuous improvement in pricing data quality, monitoring for anomalies and systemic compliance risks
Hold strategic and operational ownership of the CPQ platform, including architecture, configuration, quality assurance, and roadmap alignment
Serve as the senior escalation point and commercial authority for CPQ-related issues raised by field sales, Deals Desk, and partner teams

Fulltime

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Senior CRM Process Owner

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