Senior CRM Process Owner

The Business Processes & Tooling Team is part of the newly formed Business Steering & Business Operations unit. We are the architects of the Opportunity-to-Cash (O2C) infrastructure for ZMS. We bridge the gap between Commercial Strategy and Technical Execution, ensuring that every system interaction is seamlessly integrated, commercially logical, and widely adopted. We are looking for a CRM Consultant to own the frontend user experience of our Salesforce CRM. You will not only train and support our users, but actively work to eradicate shadow IT (like offline pipeline spreadsheets) by designing intuitive, holistic workflows. You will act as the crucial translator between our Sales teams' needs and the Group Salesforce engineering teams who build the backend.