Senior CRM Process Owner

• Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
• Proactively identify and replace offline processes with integrated Salesforce solutions
• Evaluate systemic impact of new features or process changes
• Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein
• Design intuitive workflows and Salesforce configurations
• Map business processes using industry standards (like BPMN) to maintain a clear, scalable landscape of our operations
• Oversee data management practices at the entry point to ensure high-quality data
• Act as the primary liaison between non-technical business units and engineering teams
• Ensure successful go-live strategies by managing releases and preparing documentation
• Lead User Acceptance Testing (UAT)
• Navigate complex environments to achieve consensus on process changes
• Create and deliver engaging training sessions and accessible documentation
• Build and maintain Salesforce dashboards and list views
• Support the growth of junior process managers and consultants

• 5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
• Proven track record of implementing Salesforce Flows, configurations and AI-driven automation via Agentforce or Einstein to drive productivity
• Required Salesforce Certified Administrator and Platform App Builder
• Sales or Service Cloud Consultant certifications are highly preferred
• Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
• Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
• Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated

Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review