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Zalando Sverige Logo Zalando Sverige · IT - Administration

Senior CRM Process Owner - ZMS

Germany, Berlin · Job Posted May 03, 2026
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Job Description

The Business Processes & Tooling Team is part of the newly formed Business Steering & Business Operations unit. We are the architects of the Opportunity-to-Cash (O2C) infrastructure for ZMS. We bridge the gap between Commercial Strategy and Technical Execution, ensuring that every system interaction is seamlessly integrated, commercially logical, and widely adopted. We are looking for a CRM Consultant to own the frontend user experience of our Salesforce CRM. You will not only train and support our users, but actively work to eradicate 'shadow IT' (like offline pipeline spreadsheets) by designing intuitive, holistic workflows. You will act as the crucial translator between our Sales teams' needs and the Group Salesforce engineering teams who build the backend.

Job Responsibility

  • Collaborate with cross-functional stakeholders to gather business requirements
  • Assess end-to-end impact of new Salesforce fields
  • Drive innovation by introducing new user-friendly Salesforce functionalities
  • Translate business rules into effective Salesforce configurations
  • Oversee data management practices
  • Act as primary liaison between ZMS commercial units and central Group Salesforce technical teams
  • Develop and conduct engaging training sessions
  • Create comprehensive documentation
  • Provide ongoing daily support
  • Create and maintain operational dashboards and list views

Requirements

  • Degree in Computer Science, Information Technology, Business Informatics, or a related field
  • 3+ years of experience in Salesforce administration, configuration, and user support
  • Relevant certifications (e.g., Salesforce Administrator and/or Developer)
  • Proven track record of training cross-functional teams
  • Strong communication skills to explain system logic to non-technical sales representatives
  • Strong data acumen and holistic thinking
  • Stay updated on Salesforce releases and industry best practices

What we offer

  • 27 days of holiday a year to start for full-time employees (+1/year until 30)
  • 2 paid volunteering days a year
  • Hybrid working model with up to 60% remote per week
  • Work from abroad for up to 30 working days a year
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando
  • 30% off Lounge by Zalando
  • Discounts from external partners
  • Relocation assistance available (subject to prior agreement)
  • Family services including counseling and support
  • Health and wellbeing options (including Wellhub)
  • Mental health support and coaching
  • Training platform and biannual peer-to-peer review
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