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Zalando Sverige Logo Zalando Sverige · IT - Software Development

Senior CRM Process Owner - Maternity Cover

Germany, Berlin · Job Posted June 09, 2026
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Job Description

The CRM and Business Excellence team in Zalando’s Partner Platform Business is looking for a Senior CRM Process Owner to bridge the gap between core Salesforce platform development and strategic business operations. Your mission is to drive revenue operations and build scalable processes, optimizing partner experiences through AI-enabled efficiency and productivity improvement initiatives. Join us to lead high-impact projects powered by Agentforce and advanced data automation, elevating our strategic growth through cutting-edge technology.

Job Responsibility

  • Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
  • Proactively identify and replace 'offline' processes with integrated Salesforce solutions to ensure a single source of truth
  • Evaluate systemic impact of new features or process changes affecting downstream systems
  • Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein, to automate partner segmentation and drive operational ROI
  • Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
  • Standardize documentation by mapping business processes using industry standards like BPMN
  • Oversee data management practices to ensure high-quality data for operational dashboards and executive reporting
  • Act as primary liaison between non-technical business units and engineering teams
  • Coordinate cross-functional releases to ensure successful go-live strategies
  • Lead User Acceptance Testing (UAT)
  • Manage stakeholders to achieve consensus on process changes
  • Create and deliver engaging training sessions and accessible documentation
  • Build and maintain Salesforce dashboards and list views
  • Support the growth of junior process managers and consultants

Requirements

  • Expertise: 5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
  • Technical Proficiency: Proven track record of implementing Salesforce Flows ,configurations and AI-driven automation via Agentforce or Einstein to drive productivity
  • Certifications: Required Salesforce Certified Administrator and Platform App Builder
  • Sales or Service Cloud Consultant certifications are highly preferred
  • Methodology: Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
  • Stakeholder Impact: Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
  • Analytics: Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated as we look to drive deeper data-driven insights for our partner ecosystem

Nice to have

  • Sales or Service Cloud Consultant certifications
  • Experience in CRMA (Salesforce CRM Analytics)

What we offer

  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with up to 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching available
  • Drive your development through our training platform and biannual peer-to-peer review
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