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Blu Digital Logo Blu Digital · -

Senior CRM Manager

United Kingdom, Hammersmith, London 65000.00 GBP / Year · Job Posted December 27, 2025
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Job Description

My client is an industry leading footwear brand based in Hammersmith. They are looking for a Senior CRM Manager (12-month Fixed Term Contract) to help grow their super loyal customer base. You will be reporting directly to the Head of Digital Marketing. They are offering a hybrid model of working 2/3 days in their Hammersmith office a week. They are offering a competitive salary of up to £65,000+ benefits.

Job Responsibility

  • Help grow their super loyal customer base
  • Own the Global email channel guiding your team to achieve team and personal objectives via managing the customer Lifecycle and acquisition to retention
  • Define and establish campaign planning, structure and KPIs
  • Report directly to the Head of Digital Marketing
  • Manage 5 direct reports (2x CRM Execs, 2x CRM Assistants and a CRM Analyst)
  • Educate the Digital team on the customer

Requirements

  • CRM/Email marketing experience within an Ecommerce environment
  • Good working knowledge and high level of understanding of CRM, integrated channel marketing and marketing automation
  • Good understanding of the customer journey and providing actionable insight
  • Energetic, outgoing, proactive, hands-on, and flexible
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