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Senior CRM Manager

https://www.ledger.com Logo

Ledger

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Location:
France , Paris

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Category:
-

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

You will strategically leverage CRM channels to increase revenue growth by increasing users' adoption of Ledger Live's trading features. You will be responsible for developing and implementing activation and engagement programs that incentivise trading activity, increase user trading frequency, and ultimately maximise revenue. This role demands a deep understanding of web3 trading behaviour within a trading or wallet environment, a strong commercial acumen, and the ability to translate strategic objectives into impactful CRM initiatives.

Job Responsibility:

  • Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
  • Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
  • Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
  • Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
  • Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

Requirements:

  • 5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
  • Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
  • Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
  • Demonstrable experience or interest in the crypto industry
What we offer:
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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