Senior CRM Executive Jobs

MVF

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The CRM team is a great team of exceptionally talented marketers. We are responsible for the hundreds of millions of automated post-conversion communications with our customers via multiple mediums with the aim of maximising MVF’s value we extract per conversion, aiding qualification and maximising both customer and client satisfaction by keeping them informed of the process they are going through with MVF.

Job Responsibility:

Accountable for the performance of their allocated markets and campaigns / subcategories in the CRM team
Responsible for a significant contribution towards the whole of their sector GP
Contributing to the success of the sector
Ensuring financial performance (short term and lifetime) vs targets
Working effectively with their relevant hubs to ensure we are maximising CRM opportunities
Aligning themselves with and contributing towards CRM’s technology and delivery processes
Owning, delivering upon and seeing commercial success of team wide projects as defined within the CRM roadmap
Ensuring market and project strategies for commercial success are well thought through, iterated upon, delivered and communicated to align with CRM strategies
Exhibiting behaviours and skills that are continuously improved against MVF values
Effective collaboration across the team and with stakeholders to help the whole team to improve against its goals

Requirements:

Team and individual processes to manage campaigns are continuously improved to maximise efficiency and client success
Segmentation and user experience of their, and others, market and subscribers are analysed, owned and improved, with improvements delivered successfully to the team
High level performance improvement recommendations, opportunities and issues across all markets are actively surfaced based on data insights and are addressed with solutions
New campaign/subcategory opportunities are identified with marketing ops and sales and delivered upon in CRM
Deliverability performance is influenced, reported on, analysed and tactics to improve inbox placement suggested across the team
Cross-sector/hub CRM testing initiatives, ideas and rollouts are influenced and testing strategies and priorities are lead, analysed, decided upon and clearly communicated across the team
Reporting is continuously improved so that the team can make better decisions and opportunities/issues are better surfaced, particularly in healthchecks
CRM content quality standards are communicated, maintained and improved team wide with successful testing initiatives supplementing these, while content is created, shared and structured to deliver sustained commercial success
Roadmap strategies, commercial strategies and products are fully understood, successfully influenced, directed and communicated business wide - in particular to Executives
The team is challenged on how initiatives are prioritised and contribution is made to ensure daily outcomes have the biggest impact
Responsibilities are taken not given
Collaborates successfully within their team and sector/hub as well as cross-sector, cross team and externally to deliver the best outcomes
Opportunities are spotted and delivered upon to the team in an effective manner, especially using data to explore and spot these commercial opportunities
Sets the standard for all execs and is seen as an authority in the team through excellent communication, knowledge & learning sharing

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

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Senior CRM Executive

MVF

Location:United Kingdom, London

Category:-

Contract Type:Not provided