Senior CRM & Customer Analytics Manager Job at TUI (Luton)

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Motivated and inspired to coach and mentor Customer Success professionals
Experience using CRM, Pipeline Management, and Analytic tools
Drives transformational adoption of solutions and engage with C-level stakeholders
Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.

Job Responsibility

Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior CRM Manager

The Senior CRM Manager role involves driving strategic revenue growth through CR...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Strategic Revenue Growth through CRM: Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
User Lifecycle Management for Traders: Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Trading Feature Activation Programs: Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Revenue Optimisation: Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Cross-Functional Collaboration for Revenue Goals: Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks in our Holborn office
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 28 days of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Service Manager

Location

United States

Salary:

Not provided

Cirro

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

Job Responsibility

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes

What we offer

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...

Location

United States , Philadelphia

Salary:

Not provided

Outpost24 Group

Expiration Date

Until further notice

Requirements

3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
Proven success managing complex customer relationships and delivering measurable results
Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
Analytical mindset, proactive approach, and ability to stay ahead of customer needs
Bachelor’s degree or equivalent experience

Job Responsibility

Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
Build and maintain strong relationships with senior stakeholders and operational champions
Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
Identify expansion and renewal opportunities and partner with Account Management to secure them
Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
Contribute to process improvements, playbooks, and engagement models that scale with growth

What we offer

To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
A flat organizational structure and lots of autonomy
A culture that values ownership, collaboration, and authenticity
A tight-knit Customer Excellence department that thrives on teamwork
To grow your career, while making a real impact on how organizations stay secure and successful
Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
Fitness allowance to support physical health
Regular performance conversations with their managers, focused on development and career progression
Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment

Senior CRM Leader

The Senior CRM Specialist will be responsible for developing, implementing, and ...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Marketing, Data Science, or a related field
MBA or master’s degree is a plus
7+ years experience in CRM, customer insights, or a similar role, with at least 3 years in a senior or managerial position
Proficient in CRM platforms (e.g., Salesforce, HubSpot), data analysis tools (e.g., SQL, Google Analytics), and marketing automation software

Job Responsibility

Design and implement comprehensive CRM strategies to improve customer acquisition, retention, and loyalty
Analyze customer data to identify trends, behaviors, and opportunities for enhancement
Oversee the management and maintenance of the CRM database to ensure data accuracy and integrity
Ensure alignment of CRM strategies with overall business objectives, making data-backed recommendations for continuous improvement
Develop segmentation strategies for targeted marketing campaigns based on customer profiles and behavior
Oversee development and execution of targeted campaigns based on customer profiles, preferences, and engagement data
Collaborate with the marketing team to create personalized campaigns that resonate with target audiences
Work with the sales team to provide insights and tools to improve sales performance and customer engagement
Monitor and report on the effectiveness of CRM initiatives, providing actionable insights to stakeholders
Develop key performance indicators (KPIs) to track the success of CRM programs and identify areas for improvement

Senior Ecommerce Manager

My client is hiring a Senior Digital Manager to lead the evolution of their glob...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Strong experience in digital performance and eCommerce
Background in leading teams and shaping strategies across multiple functions
Comfortable using tools like GA4, heatmaps and session recordings
Confident managing platforms like Shopify and Bloomreach
Strong communication skills
Clear commercial mindset

Job Responsibility

Lead the evolution of their global digital experience
Drive digital performance across eCommerce, CRM and optimisation
Full ownership of the customer journey and commercial outcomes
Manage a cross-functional team covering frontend dev, CRM, trading and analytics
Set the strategy, shape the roadmap, and turn insights into action across all key digital channels
Work closely with marketing, data and trading teams to improve conversion, retention and customer satisfaction
Deliver clear commercial value
Play a key role in testing and optimisation
Be the go-to for turning behavioural data into decisions

Customer Success Manager

We are looking for a commercially-savvy, growth-oriented Customer Success Manage...

Location

United Kingdom , Home based, UK (with occasional travel to our London office)

Salary:

Not provided

Cambridge Spark

Expiration Date

Until further notice

Requirements

Proven track record: Experience in growing & retaining strategic enterprise accounts within digital, data, AI or tech environments
Commercial mindset: You spot and shape revenue opportunities and understand what matters to C-suite stakeholders
Strategic and analytical: You bring insights to life through data storytelling, dashboards and engaging presentations that link impact to business priorities
Experience using CRM tools like HubSpot to manage account workflows and reporting is beneficial
Solution-focused: Confident in solving complex challenges and navigating ambiguity
Customer-focused: Passionate about delivering value and ensuring a gold-standard experience
Executive presence: You can influence and build trust with senior decision-makers in large enterprises
Self-starter: Energetic, organised and disciplined—able to thrive in a high-autonomy, remote-first environment with occasional travel
Enterprise methodology awareness: An understanding of strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value

Job Responsibility

Grow and Retain Key Accounts: Manage relationships with senior stakeholders and drive expansion through upsell, cross-sell, and repeat business
Strategic Planning: Partner with Account Executives to shape and deliver account growth strategies aligned to client goals
Executive Engagement: Deliver impactful QBRs and strategic reviews using data storytelling to surface value and opportunity
Customer Advocacy & Visibility: Drive client engagement by promoting success through tailored marketing, events, and thought leadership initiatives that showcase programme impact
Cross-functional Collaboration: Work closely with Delivery, Sales Enablement and Marketing to ensure a seamless client experience and surface success stories that drive brand credibility and pipeline
Commercial Acumen: Ability to link our solutions to business KPIs, identifying growth signals across regions, business units or new use cases
Stakeholder Updates: Provide regular updates to HR and L&D stakeholders on learner progress and programme impact, ensuring visibility of key milestones, engagement levels, and outcomes throughout the learner journey
ROI Reporting: Collect and communicate clear, data-backed ROI insights to demonstrate the business impact of our programmes
Case Study Development: Own the creation of compelling public success stories—both written and video—by collaborating with Marketing and clients to showcase real-world outcomes
Opportunity Identification & Lead Generation: Proactively surface new strategic needs, use cases, or expansion areas within accounts, and help drive lead generation for new programmes and audiences

What we offer

Remote first company providing flexibility to work from home
Pension with up to 5% matched contributions
Opportunity to opt into our salary sacrifice scheme
25 days holiday + Flexi bank holidays + 1 day off on your birthday
A day for volunteering
Enhanced Maternity and Paternity Leave
Health & Wellbeing allowance of up to £30 per month
Annual Summer and Xmas events
Company socials including everything from Cambridge College formals, pub nights to team building events
CPD Allowance

Fulltime

Senior CRM Executive

My client is looking for a brand-new Senior CRM Executive to join their well-est...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Minimum of 2 years marketing experience
Strong analytical and commercial understanding
Excellent relationship building skills
Ability to work with cross-functional teams
Enthusiastic and energetic work ethic
Excellent attention to detail
Ambitious self-starter who can identify solutions to support growth
Lust to excel in your career

Job Responsibility

Manage the end-to-end creation and delivery of customer emails
Build on the current email strategy to develop increasingly personalised and automated marketing programmes
Work with the in-house studio team to develop creative assets and email content, ensuring deadlines are hit
Adopt best practice techniques to brief, proof, build and commission campaigns within the email platform
Analyse and segment different audiences within their email database to better target communications and engagement levels

What we offer

Hybrid model of working
Direct routes for progression

Fulltime

Senior CRM & Customer Analytics Manager

TUI

Location:
United Kingdom , Luton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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