Senior CRM & Customer Analytics Manager Job at TUI (Luton)

Senior Manager, CRM & Personalization Analytics

7-Eleven is on a mission to redefine convenience through data-driven personaliza...

Location

United States , Irving

Salary:

Not provided

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Analytics, Statistics, Marketing, Economics, or a related field
8+ years of experience in analytics focused on marketing, loyalty, CRM, or personalization in retail, QSR or CPG environments
Proven experience leading analytics projects and managing direct reports
Strong proficiency in SQL, data visualization tools (e.g., Tableau, Power BI), and statistical analysis
Experience with customer segmentation, predictive modeling, and campaign measurement
Excellent communication and storytelling skills with the ability to influence non-technical stakeholders

Job Responsibility

Lead CRM & Personalization Analytics: Own the end-to-end analytics strategy for CRM campaigns, loyalty programs, and personalized experiences across channels (email, app, SMS, in-store)
Team Leadership: Manage and mentor 1–2 analysts, fostering a culture of curiosity, collaboration, and continuous learning
Campaign Measurement & Optimization: Develop robust frameworks to measure campaign performance, customer segmentation effectiveness, and personalization impact
Customer Insights: Deliver actionable insights on customer behavior, lifecycle, churn, and engagement to inform marketing strategies and define audience targets
Test & Learn: Design and analyze A/B and multivariate tests to optimize messaging, timing, and targeting
Data Storytelling: Translate complex data into clear, compelling narratives for senior leadership and cross-functional stakeholders
Tool & Tech Collaboration: Partner with Data Engineering, Martech, and IT to ensure data quality, accessibility, and integration across platforms
Strategic Partnership: Collaborate with CRM, Loyalty, Digital Product, and Merchandising teams to align analytics with business goals

Fulltime

Senior Product Manager, Customer Success Solutions – CRM Platforms

At General Motors, our product teams are redefining mobility. Through a human-ce...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

106600.00 - 192700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent practical experience)
7+ years of Product Management experience in large‑scale enterprise software, CRM, or digital platform environments or similar experience in a start-up enterprise
3+ years of hands‑on experience with Salesforce Service Cloud or equivalent (e.g., configuration, case/queue management, omni‑channel)
Strong understanding of contact center solutions (telephony/CTI integration, case management, advisor workflows, knowledge integrations, and digital self‑help journeys)
Demonstrated experience with Agile product delivery and tooling (e.g., Jira/Jira Align/ADO), including roadmap definition, backlog management, and cross‑team execution
Proven ability to use data and analytics to drive prioritization, measure impact, and communicate trade‑offs
Exceptional communication, stakeholder management, and problem‑solving skills, consistent with Level 7 IC expectations (independent execution, broad cross‑functional impact, and support/mentorship of others)

Job Responsibility

Define and evolve the CRM platform vision and strategy using customer insights, operational data, and business priorities
Align CRM platform direction with Global CX strategy, CXP roadmaps, and enterprise digital transformation goals
Anticipate cross‑product dependencies
influence adjacent roadmaps so contact center and self‑help experiences are coherent, scalable, and reusable
Serve as the subject matter expert for the Contact Center Advisor CRM platform (Salesforce Service Cloud and connected systems) for business, CXP, and engineering partners
Partner with Solution Architecture, Engineering, Program Management, and Quality Engineering to ensure the platform is scalable, consistent, and resilient, and that investments balance speed, stability, and technical debt
Define and monitor platform health and performance KPIs / SLIs / SLOs (adoption, throughput, SLAs, latency, error rates) and use them to drive continuous improvement and funding decisions
Engage with Salesforce and peer enterprise teams to assess roadmap items, best practices, and platform patterns that can be leveraged at GM scale
Own intake, prioritization, and backlog for CRM platform features, balancing enterprise transformation goals, regulatory needs, and regional operational requirements
Lead roadmap and release planning with PMO and Engineering, making clear trade‑off and sequencing decisions across brands, regions, and use cases

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

New

Senior CRM Manager DACH

We are now looking for a Senior CRM Manager DACH to take ownership of our retent...

Location

Germany

Salary:

Not provided

Haypp Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, or a related field
5+ years of experience in retention/CRM roles
Proven experience with loyalty and CRM platforms such as Klaviyo, Yotpo, or similar
Strong understanding of retention and CRM principles, techniques, and tools
Excellent analytical skills to interpret metrics and drive data-led decisions
Solid project management skills and ability to manage multiple priorities
Deep knowledge of the German market and consumer behavior
Fluency in English (written and spoken) and German (esp. written)

Job Responsibility

Define and execute the retention strategy for the DACH markets
Enhance brand awareness, customer loyalty, and engagement across DACH audiences
Manage and execute retention campaigns via email, SMS, and loyalty programs
Analyse churn, optimise retention journeys, and run win-back campaigns
Lead and manage loyalty and rewards programs across DACH websites
Continuously track and report on retention performance
Collaborate with marketing and commercial teams to align campaigns with business objectives
Work hands-on with external email and SMS providers
Leverage new technologies, including AI tools, to improve retention processes and output

What we offer

Employer-supported pension contributions in line with the German statutory scheme
30 days of paid vacation
Lots of social happenings

Fulltime

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...

Location

United States

Salary:

Not provided

Valvoline Global

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
5+ years of leadership experience managing engineering teams within large, complex organizations
Proven experience leading globally distributed engineering organizations
Strong experience across Salesforce ecosystems and enterprise integration architectures
Experience supporting large-scale enterprise transformation initiatives
Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
Strong stakeholder communication and cross-functional leadership skills

Job Responsibility

Lead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience (CX) technology platforms across global markets
Partner closely with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, DASH/SAP Commerce Cloud, integrations, and related CX ecosystems
Balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams
Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
Govern platform scalability, resiliency, maintainability, and operational sustainability
Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...

Location

United States

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
5+ years of leadership experience managing engineering teams within large, complex organizations
Proven experience leading globally distributed engineering organizations
Strong experience across Salesforce ecosystems and enterprise integration architectures
Experience supporting large-scale enterprise transformation initiatives
Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
Strong stakeholder communication and cross-functional leadership skills
Salesforce platform engineering and architecture
Salesforce APIs and integration patterns

Job Responsibility

Lead the engineering delivery organization supporting Salesforce, SAP Commerce Cloud, integrations, and related CX tools and systems
Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
Govern platform scalability, resiliency, maintainability, and operational sustainability
Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
Drive technical debt reduction strategies and platform health improvement initiatives
Establish engineering best practices across CI/CD, DevOps, release management, environment strategy, observability, and quality engineering

Senior Manager, CRM

Driven by the purpose of creating mutual understanding through language, Babbel ...

Location

United States , New York City

Salary:

110000.00 - 126000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

At least 5 years of CRM experience in a high-volume, revenue-focused role
experience in a B2C subscription-based tech company is a plus
A test-and-learn approach to work: you embrace new tools and AI to drive meaningful process improvements, and you treat iteration — including failure — as part of the path to step-change results
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing upsell-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities
Lead the end‑to‑end development, deployment, and continuous optimization of personalized high‑value customer journeys that improve conversions and long‑term customer value
Identify and implement new upsell and winback programs to improve customer lifetime value
Plan and maintain a revenue-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Continuously improve performance through rigorous experimentation and optimization from A/B and multivariate test design through to data-driven evaluation and decision-making
Lead campaign analysis and report on expansion efforts, providing actionable insights and recommendations
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

Senior Crm Manager

As Senior CRM Manager, you’ll own our CRM strategy across the full customer life...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Expertise in Salesforce Marketing Cloud including journey builder, automation, segmentation, and reporting
Experience building SQL to build targeting segments
Proven experience leading CRM or lifecycle marketing in a fast-paced, customer oriented and data-led business
Strong background in cross-channel CRM development, with hands-on experience integrating CRM with offline sales and customer service operations
A data-driven and analytical mindset, confident using data to interrogate performance, test hypotheses, and inform strategy
Excellent communication skills, with the ability to write and edit clear, engaging customer messaging that drives response and retention
Strong commercial acumen and an ability to connect marketing activity to customer and business outcomes
Comfortable managing budgets, testing roadmaps, and senior stakeholders in a dynamic, growth-oriented environment
A proactive, curious, and ambitious approach, motivated by building something new, improving continuously, and delivering real impact

Job Responsibility

Develop and implement a cross-channel CRM strategy that connects online and offline touchpoints, collaborating closely with sales, customer service and product teams to influence processes and ensure a seamless customer experience
Build and optimise automated customer journeys, triggered communications, and nurture flows across email, SMS, WhatsApp, phone and other key channels
Deeply understand our customer base and behaviours to drive segmentation, personalisation, and testing strategies that maximise engagement and conversion
Translate CRM data and performance metrics into actionable insight, using analytics to interrogate customer behaviour and continually improve campaign and channel performance
Define, track, and report on CRM KPIs (open rates, CTR, conversions, retention, product penetration, persistency etc.), clearly linking marketing activity to commercial and customer outcomes
Partner with Growth, Product, and Customer Service teams to ensure consistent, on-brand messaging and a joined-up customer experience across all touchpoints
Champion data quality, compliance, and governance, ensuring all CRM activity meets GDPR and consent management standards
Manage and mentor a CRM Manager, fostering a test-and-learn culture that encourages innovation and continuous improvement

What we offer

All colleagues eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when you join us, increasing up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Flexible working
Private Health Cover
Critical Illness Cover
Simply Health
Cycle to Work Scheme
24-Hour Ecare
Financial & Mortgage Advice

Fulltime

Senior CRM Manager

Inspired Education Group is seeking an experienced and data-driven Senior CRM Ca...

Location

United Kingdom , London

Salary:

Not provided

International School of Bergamo

Expiration Date

Until further notice

Requirements

Proven experience in CRM strategy and lifecycle marketing across acquisition, engagement and retention
Experience delivering multi-channel CRM campaigns in a complex, multi-stakeholder environment
Hands-on experience with CRM systems (e.g., Microsoft Dynamics or similar)
Strong analytical skills with the ability to interpret data, funnels and performance metrics
Ability to translate insights into actionable improvements in engagement and conversion
Excellent communication, collaboration and stakeholder management skills
Strong organisational skills with the ability to manage multiple campaigns simultaneously
Adaptability in a fast-paced, global organisation

Job Responsibility

Own the customer journey strategy, ensuring communications are timely, relevant and personalised across lifecycle stages
Lead the planning, execution and optimisation of multi-channel CRM campaigns (email, SMS, app and direct mail)
Develop and execute CRM strategies that improve acquisition, onboarding, engagement, retention and reactivation
Analyse customer journey data and campaign performance, providing actionable insights to senior leadership
Oversee segmentation and audience targeting to deliver measurable, data-driven campaigns
Produce regular reporting on CRM performance, engagement and retention outcomes
Manage and support junior CRM team members, developing capability and expertise
Collaborate with regional school leaders, admissions and marketing teams across global markets
Partner with IT and digital teams on CRM and marketing automation tools to improve customer journeys
Maintain campaign calendars and ensure delivery against brand standards and deadlines

What we offer

Competitive salary package
Generous school fee discounts
Flexible working
Local benefits

Fulltime

Select Country

Senior CRM & Customer Analytics Manager

Job Description

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