Senior Critical Environment Technician

• Understands, follows, and ensures safety and security requirements
• Processes method statement of work (MSOW) documents
• Coordinates activities and associated schedules with contractors
• Performs inspections of equipment in a facility
• Participates in testing and commissioning activities
• Advises engineer partners or project management colleagues on project scope process or execution methodology
• Presents for review and approval MSOW in their area of responsibility
• Prepares and submits highly complex reports as assigned
• Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for highly complex and/or interdependent equipment and disciplines
• Reviews completed work using approved tools and procedural templates from less experienced technicians for accuracy and completeness
• Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments
• Analyzes findings from reports and documents observations
• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision
• Incorporates security governance frameworks into maintenance practices and drives continuous security improvements
• Communicates and/or escalates maintenance activities per established process and procedure
• Prioritizes maintenance activities as required and/or appropriate
• Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed
• Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems and their interrelations
• Follows recommended maintenance schedules
• Oversees everyday, complex, large-scale tasks for a single discipline or equipment across disciplines
• Ensures follow up action items are addressed in a timely manner
• Masters the maintenance of all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance across all disciplines
• Plans, coordinates, and presents maintenance items for review and approval in their area of responsibility
• Serves as an expert on applying security principles to ensure all systems are protected against unauthorized access during maintenance
• Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types
• Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed
• Ensures equipment and system settings are consistent with established parameters and designs
• Determines when troubleshooting efforts are deemed adequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed
• Has a hands-on understanding of how equipment in all disciplines work and how to troubleshoot to subsystem level
• Provides consultation to less experienced colleagues with troubleshooting systems and problems
• Oversees less experienced colleagues, or directly troubleshooting systems and investigates root causes
• Ensures that security incidents identified during troubleshooting are addressed promptly and escalated as necessary
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR), enforcing security requirements for all third-party access and operations
• Takes part in getting third-party work underway
• Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate
• Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns
• Coordinates across all LOR applicable to preventative and/or corrective maintenance
• Identifies and recommends procedure corrections if/when errors are detected or when appropriate
• Coordinates and schedules supplier/vendor on-site activities
• Coordinates with vendor to schedule maintenance and determines availability of equipment/parts, as directed
• Resolves or escalates observed vendor quality issues
• May review and approve vendor supplier field service reports, invoices, and work orders
• Serves as an expert in the inspection and supervision of critical environment-related facility equipment
• Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures
• Recognizes circumstances where execution would be considered safe to proceed
• Performs various inspections and validations of equipment performance
• Monitors the performance from central monitoring locations of maintenance and operations of equipment and understands risks or impacts to other subsystems across the data center
• Escalates per applicable policies and standards
• Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms
• Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise
• Advises less experienced colleagues on issues found while monitoring applicable CE systems
• Performs all monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements
• Uses data trends to develop or produce predictive analyses of equipment performance
• Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision
• Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required
• Identifies and contacts/engages appropriate parties and security points of contact to mitigate incidents as they occur
• Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents
• Directly provides and/or leads and coordinates emergency monitoring response plans for irregular or malfunctioning conditions
• Serves as technical expert in ensuring emergency operating procedures (EOPs) are consistent with proper incident response
• Works on complex, advanced tasks independently
• Serves as a subject matter expert in critical environments-related systems within the data center, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasks regarding these subsystems
• Serves as a resource for less experienced team members to incorporate security-first principles into daily tasks
• Demonstrates an understanding of and operates equipment and systems across all disciplines with knowledge of the interactions between them and overall operation of a data center
• Operates all systems and equipment in a safe and professional manner in alignment with Microsoft standards
• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work in accordance with all Microsoft security policies
• Tracks hours for performed tasks within applicable task management systems
• Tracks utilization and time tracking results for team members, within applicable task management systems, as needed
• Guides and coaches team in CMMS usage best practices
• Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports
• Properly signals spare equipment and parts utilization within maintenance work orders

• High School Diploma, GED, or equivalent
• 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
• Ability to meet Microsoft, customer and/or government security screening requirements
• Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Verification of citizenship due to citizenship-based legal restrictions
• Passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies

Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 5+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience