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As a Senior Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.
Job Responsibility
Maintain the critical infrastructure that keeps our Datacenters up and running
Coordinate with supplier/vendors
Work closely with Management to address operational, risk and safety situations
Mentor other CE Technicians
Perform various types of maintenance
Respond to onsite incidents while coordinating with other critical facilities professionals
Use telemetry and other platforms to monitor equipment performance and operations
Understands, follows, and ensures safety and security requirements
Processes method statement of work (MSOW) documents
Coordinates activities and associated schedules with contractors
Performs inspections of equipment in a facility
Prepares and submits highly complex reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines
Acts as a subject matter expert, performing troubleshooting
Provides necessary escort to third-party contractors
Serves as an expert in the inspection and supervision of critical environment-related facility equipment
Safety and quickly responds to and leads an onsite incident response team
Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently
Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets
Occasional climbing of ladders
Frequent climbing of stairs and/or ramps
Prolonged standing
Occasional lifting 50lbs / 22.5kg
Occasional push or pull 50-75 lbs / 22.5-34kg
Requirements
High School Diploma, GED, or equivalent
3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) or equivalent experience
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of citizenship due to citizenship-based legal restrictions
Nice to have
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience
High School Diploma, GED, or equivalent AND 5+ years mission critical services experience