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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Critical Environment Operations

Mexico, Querétaro City Employment contract · Job Posted April 27, 2026
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Job Description

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Job Responsibility

  • Understands, follows, and ensures safety and security requirements, and business processes and procedures are met
  • Documents issues found in troubleshooting process
  • Prepares and submits required reports
  • Provides necessary escort to third-party contractors
  • Processes method statement of work (MSOW) documents
  • Performs various types of maintenance and repairs
  • Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests
  • Inspects and supervises critical environment-related facility equipment
  • Monitors the performance from central monitoring locations
  • Responds to and leads an onsite incident response team for all abnormal conditions
  • Works on advanced tasks independently
  • Serves as a subject matter expert in critical environments-related systems
  • Occasional climbing of ladders
  • Frequent climbing of stairs and/or ramps
  • Prolonged standing
  • Occasional lifting 50lbs / 22.5kg
  • Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device
  • Working for extended periods under elevated levels of ambient noise, heat, and light
  • Travel less than 25%
  • Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays

Requirements

  • 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
  • Ability speak, write and understand fluent English
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

  • 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
  • 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 5+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
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