Job Description
We're responsible for enabling the business by managing risks and maintaining controls that ensure trust in the platform. We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Transfer makes moving money fast, simple, and secure, helping businesses deliver seamless payment experiences their customers love. Plaid Transfer simplifies money movement with a single API for all bank rails, robust operational tools and liquidity management features, and embedded risk checks to help prevent payment returns and fraud. On the Transfer Operations team, we ensure that money movement at Plaid is not only fast and reliable, but also financially safe and scalable. We are responsible for managing the operational and financial risks inherent in bank-based payments, particularly ACH debits where Plaid may be exposed to customer returns. We build and operate the frameworks that allow Plaid Transfer to grow responsibly. This includes defining and enforcing credit risk policies, monitoring customer activity and portfolio exposure, responding to risk events, and partnering closely with Product, Engineering, Compliance, and Finance to translate risk decisions into production systems. Our mission is to enable Transfer’s growth while protecting Plaid’s balance sheet. We work at the intersection of payments, risk, and operations, balancing speed and customer experience with prudent risk management, so Plaid can confidently support new products, customers, and business models at scale. As a Senior Credit Risk Manager on the Transfer Operations team, you will own the portfolio-level credit risk management of Plaid Transfer, helping ensure that money movement remains fast, reliable, and financially safe as the business scales. You will design and operate Plaid’s Transfer credit risk underwriting program. You’ll build and evolve underwriting policies, scorecards, and playbooks for customer onboarding, periodic reviews, and exception handling, especially for complex use cases such as platforms, lenders, crypto, and customers requesting faster settlement or liquidity fronting. You will make high-impact risk decisions every day. You’ll evaluate customer solvency, liquidity, and business-model risk, determine appropriate holds, limits, reserves, and prefunding requirements, and partner closely with Operations to manage escalations and incidents when risk signals emerge. You will bring structure and visibility to portfolio risk. You’ll monitor aggregate exposure across the Transfer customer base, identify concentration and emerging risks, and produce clear executive reporting on exposure, reserves, and loss forecasts in partnership with Finance. You will enable teams to execute risk consistently at scale. You’ll train and support customer oversight teams, create self-serve documentation and guidance, and work with Product and Engineering to translate risk policy into tooling and automated controls. You will be a trusted partner across the organization. You’ll collaborate with Product, Engineering, Finance, AML, Compliance, and senior leadership to balance growth, customer experience, and risk, helping Plaid confidently support new products and customers while protecting the company’s balance sheet.
