CrawlJobs Logo

Senior Credit Controller

getagent.co.uk Logo

GetAgent

Location Icon

Location:
United Kingdom , London

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

36000.00 GBP / Year

Job Description:

As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents. Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations. You’ll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams.

Job Responsibility:

  • Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued
  • Investigate complex cases, analyse account histories and determine appropriate resolutions
  • Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles
  • Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary
  • Identify recurring issues and propose process improvements to reduce future escalations and risk
  • Provide insight and feedback to leadership on trends, risk areas and partner experience
  • Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team
  • Lead by example, demonstrating professionalism, empathy, and excellent service at all times

Requirements:

  • Experience and confidence resolving escalated issues / disputes with clients over the phone
  • Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships
  • Ability to build rapport
  • Resilience
  • Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
  • Good negotiation skills
  • Excellent written and numerical skills
  • Ability to think on your feet and respond to problems
  • Active listening skills: To understand customer concerns and find appropriate solutions
  • Professional and empathetic approach
What we offer:
  • Private Medical Cover
  • L&D Allowance
  • Wellbeing Allowance
  • Perks at Work
  • Hybrid Working (3 days in the office, 2 WFH)
  • + Various opt In schemes
  • 25 days holiday + BH

Additional Information:

Job Posted:
January 05, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Credit Controller

Credit Controller

Credit Controller role in a fast-growing international business, office-based in...
Location
Location
United Kingdom , Wellington
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong negotiation and interpersonal skills across diverse cultures
  • Good IT Skills
  • Analytical mindset with excellent attention to detail
  • Clear, confident communication skills
  • Ability to influence across all levels of the organisation
  • Strong reporting and presentation capabilities
  • Proven experience in a similar credit control role
  • Understanding of multi-currency export sales environments
  • Track record of meeting collection KPIs
Job Responsibility
Job Responsibility
  • Developing and implementing robust credit policies
  • Conducting credit assessments and managing limits
  • Liaising with credit insurers and ensuring compliance
  • Reducing Days Sales Outstanding (DSO) and improving cash flow
  • Negotiating payment plans with debtors
  • Partnering with sales, legal, and finance teams on high-risk accounts
  • Managing a multi-currency debtor portfolio
  • Analysing trends and presenting insights to senior leadership
  • Supporting ad-hoc reporting and project analysis
What we offer
What we offer
  • 20 days holiday plus Bank Holidays
  • Competitive Pension Scheme - 5% employer, 3% employee
  • Excellent staff retention and reputation
  • Professional development and training opportunities
  • A collaborative, inclusive work culture
  • Fulltime
Read More
Arrow Right

Credit Controller

Credit Controller role in a fast-growing international business leading the way ...
Location
Location
United Kingdom , Wellington
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong negotiation and interpersonal skills across diverse cultures
  • Good IT Skills
  • Analytical mindset with excellent attention to detail
  • Clear, confident communication skills
  • Ability to influence across all levels of the organisation
  • Strong reporting and presentation capabilities
  • Proven experience in a similar credit control role
  • Understanding of multi-currency export sales environments
  • Track record of meeting collection KPIs
Job Responsibility
Job Responsibility
  • Developing and implementing robust credit policies
  • Conducting credit assessments and managing limits
  • Liaising with credit insurers and ensuring compliance
  • Reducing Days Sales Outstanding (DSO) and improving cash flow
  • Negotiating payment plans with debtors
  • Partnering with sales, legal, and finance teams on high-risk accounts
  • Managing a multi-currency debtor portfolio
  • Analysing trends and presenting insights to senior leadership
  • Supporting ad-hoc reporting and project analysis
What we offer
What we offer
  • 20 days holiday plus Bank Holidays
  • Competitive Pension Scheme - 5% employer, 3% employee
  • Excellent staff retention and reputation
  • Professional development and training opportunities
  • A collaborative, inclusive work culture
  • Fulltime
Read More
Arrow Right

Credit Controller

Credit Controller role with a fast-growing international business. Opportunity t...
Location
Location
United Kingdom , Wellington
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong negotiation and interpersonal skills across diverse cultures
  • Good IT Skills
  • Analytical mindset with excellent attention to detail
  • Clear, confident communication skills
  • Ability to influence across all levels of the organisation
  • Strong reporting and presentation capabilities
  • Proven experience in a similar credit control role
  • Understanding of multi-currency export sales environments
  • Track record of meeting collection KPIs
Job Responsibility
Job Responsibility
  • Developing and implementing robust credit policies
  • Conducting credit assessments and managing limits
  • Liaising with credit insurers and ensuring compliance
  • Reducing Days Sales Outstanding (DSO) and improving cash flow
  • Negotiating payment plans with debtors
  • Partnering with sales, legal, and finance teams on high-risk accounts
  • Managing a multi-currency debtor portfolio
  • Analysing trends and presenting insights to senior leadership
  • Supporting ad-hoc reporting and project analysis
What we offer
What we offer
  • 20 days holiday plus Bank Holidays
  • Competitive Pension Scheme - 5% employer, 3% employee
  • Excellent staff retention and reputation
  • Professional development and training opportunities
  • A collaborative, inclusive work culture
  • Fulltime
Read More
Arrow Right

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a developing professional role. Deals with mos...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years previous experience in a financial institution with a focus on credit analysis and spreading software
  • Analyze program results vs expectations
  • Develop Strategies and Criteria
  • Gather data and prepare data for analysis
  • Bachelor's/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Provides analysis of a business' financial trends, indicators and other client data for presentation to the Underwriting Manager
  • Manages the risk associated with new and existing borrowing relationships
  • Performs spreads of client business financial statements
  • Creates Customer Accounting Systems through Credit Platform
  • Recognizes potential client risk through early warning systems
  • Performs periodic financial statement review
  • Tracks established financial covenants
  • Monitors compliance to borrowing base credit facility
  • Accompanies Underwriting Manager on customer site visits
  • Compliance with Citibank policies to ensure satisfactory ratings from internal and external auditors
  • Fulltime
Read More
Arrow Right

Svp credit review senior officer

The Senior Lead Reviewer is responsible for independently managing all aspects o...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years previous experience required Work experience in Banking, Finance, Accounting, Economics, Business Administration or similar with Credit or financial statement analysis experience
  • Wholesale Credit Risk Experience is mandatory, preferably with knowledge on complex structures and leverage financing
  • Advanced analytical skills, with the ability to identify root causes and trends and anticipate horizon issues
  • Fully conversant in credit policy matters
  • Good knowledge of capital markets products, including derivatives
  • Ability to recognize emerging risks, including operational risk
  • Expert in risk analysis and risk management processes for one or more products and lending areas
  • Developed project management skills
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Proven ability to build and maintain relationships and exert influence without direct authority
Job Responsibility
Job Responsibility
  • Assesses the effectiveness of credit risk management at Citi and the ability of the Business and Independent Risk to identify, monitor and mitigate current and emerging credit risks across Citigroup and Citibank
  • Management of BICR Review Entities through quarterly Business Monitoring and periodic Reviews
  • Assessment of the quality of assigned portfolios and relationships, including identification and evaluation of emerging risks
  • Assessment of the quality and adequacy of credit analysis and exposure analysis as well as accuracy and appropriateness of risk ratings and classifications of corporate, commercial and high-net worth relationships
  • Assessment of the effectiveness of the credit risk processes and standards of assigned Review Entity to promote leading practices and identify opportunities for improvements
  • Assessment of Business and Risk staffing levels to assess the effects on assigned Review Entity
  • Preparation of Credit Assessment Documents in accordance with and at the quality standards required by the BICR Manual and Review Guides
  • Approval of relationship-level file testing prepared by BICR Credit Risk Analysts
  • Evaluation of the appropriateness of Corrective Action Plans resulting from Reviews or Business Monitoring, and subsequent validation of the effectiveness of the same after implementation by the Business
  • Accountability for the quality and consistency of work products that include Credit Assessment Documents, Sample Rationale Documents, and BICR Review Reports created for the assigned Review Entity
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Valuation Control Senior Analyst

Join our expanding Citi Finance Team in Budapest and make your own progress in a...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of professional experience in a relevant field of Finance (e.g., Valuations, Risk, Product Control, Financial planning and analysis, Management Reporting)
  • Strong data analysis, data mapping and reconciliation skills
  • Advanced computer literacy, with special regards to Microsoft Excel
  • Confident verbal and written communication skills in English
  • A good understanding of capital markets is a strong plus – an interest in capital market is a requirement
  • Attention to detail, control-focused mind-set, and a high level of proactiveness
  • Good time management and stakeholder management skills
  • Ability to critically assess and improve processes
  • Solid financial product knowledge is a plus
  • Strong financial accounting skills is a plus
Job Responsibility
Job Responsibility
  • Prepare and review the reporting of Fair Value Measurements, including Fair Value Hierarchy, Fair Value Levels and detailed roll forward schedules that reconcile the beginning and ending balances of Level 3 instruments
  • Ensure accurate reporting for external disclosures such 10-Q/K filings and standalone financial statements, as well as for internal reporting purposes
  • Actively liaise with VCG and Controller Asset Class Teams (Equities, Commodities, Credit, Rates, FXLM) to organize and communicate valuation results, and effectively collaborating with a range of senior stakeholders
  • Act as a reviewer and first point of escalation for valuation control reporting, as well as policy and regulatory breaches
  • Ensure a high level of accuracy across all reported numbers, high quality of pertaining commentaries and process documentation, and adequate legal entity focus
  • Active participation in preparation of the Financial Statements for specific Legal Entities
  • Streamline EUCs (End-User Computing Tools) and automating workflows, taking a critical approach towards existing processes, and helping build effective and well-controlled processes for new reporting requirements
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Credit Risk Senior Analyst

The Credit Risk Intmd Analyst is a developing professional role. Deals with most...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years previous experience in a financial institution with a focus on credit analysis and spreading software
  • Analyze program results vs expectations / Develop Strategies and Criteria / Gather data and prepare data for analysis
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Provides analysis of a business' financial trends, indicators and other client data for presentation to the Underwriting Manager for further discussion and consideration
  • Manages the risk associated with new and existing borrowing relationships
  • Performs spreads of client business financial statements
  • Creates Customer Accounting Systems’ through Credit Platform
  • Recognizes potential client risk through early warning systems
  • Performs periodic financial statement review
  • Tracks established financial covenants
  • Monitors compliance to borrowing base credit facility
  • Accompanies Underwriting Manager on customer site visits (when appropriate)
  • Compliance with Citibank policies to ensure satisfactory ratings from internal and external auditors
  • Fulltime
Read More
Arrow Right

Credit Risk Senior Associate - Retail Mortgage

N26 is looking for a Credit Risk Senior Associate to join N26's Retail Mortgage ...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
n26.com Logo
N26
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in finance, economics, mathematics, computer science, or a comparable quantitative field
  • 3+ years of experience in credit risk management, particularly with a focus on retail mortgage products, data analytics, process controls, or credit risk methodology development
  • Good understanding of key risk indicators across obligor, collateral, and portfolio levels within the mortgage domain
  • Solid understanding of processes across the entire mortgage value chain
  • Solid regulatory knowledge of Dutch (e.g., THRK), European (e.g., EBA GL LOM), and German (MaRisk, KWG) regulations
  • Proven experience in building, implementing, and running credit process controls and oversight frameworks
  • Strong proficiency in SQL
  • Fluent English
Job Responsibility
Job Responsibility
  • Contribute significantly to the further development of N26's mortgage credit risk function
  • Play a key role in the continuous enhancement of N26's global mortgage governance framework, policies, and procedures
  • Support the further development and seamless implementation of end-to-end mortgage credit processes and criteria
  • Design, implement, and operate robust second-line control frameworks and tools for mortgage processes and the portfolio
  • Develop and maintain a resilient and accurate mortgage credit risk database
  • Conduct in-depth data analysis and support further development of quantitative models (PD, LGD)
  • Proactively run comprehensive risk analyses, including assessing the impact of macroeconomic factors on collateral values
  • Partner with Mortgage Business, Group Treasury, Capital Markets, Corporate Finance, Risk Controlling, Accounting, Regulatory Reporting, and Tech departments
What we offer
What we offer
  • Competitive personal development budget
  • Work from home budget
  • Discounts to fitness & wellness memberships, language apps and public transportation
  • Premium subscription on your personal N26 bank account
  • Subscriptions for friends and family members
  • Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies
  • A relocation package with visa support for those who need it
Read More
Arrow Right