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As a Senior Credit Controller, you are the specialist who drives results. You are not only a collector but also a strategic problem solver who investigates customer processes and implements structured, project-based improvements within the financial chain between Randstad Groep Nederland and its customers. The diversity of customers and cooperation with international stakeholders make this position dynamic and varied. You will be given significant freedom and are expected to act proactively and independently, balancing financial and commercial interests to achieve targets agreed upon with the CFOs. Your primary focus is on resolving complex issues that hinder prompt customer payments.
Job Responsibility:
Proactively collect and recover customer receivables via telephone and email communication
Accurately update all collection actions and notes within the financial system, Crest
Perform regular and detailed reconciliation of client accounts to ensure data integrity
Monitor and maintain a low bad debt provision through diligent follow-up
Resolve disputes by working closely with onshore Account Managers and the Billing team to reduce debt ageing
Look across the entire financial chain to identify and lead structural improvements that increase efficiency
Effectively convince stakeholders of your findings and work together on improvement opportunities
Requirements:
Bachelor’s or Master’s degree in a financial direction (e.g., B.Com, M.Com, or MBA Finance)
At least 5 years of demonstrable experience in national and international credit management
Proven ability to work with complex data, including developing reports, dashboards, and performing ad hoc analyses
Strong understanding of financial processes and figures
Advanced proficiency in Excel and Google Sheets
Experience with BI tooling such as Tableau, Power BI, or similar platforms
Extensive experience with credit management software (e.g., Sidetrade, HighRadius, Onguard, or GetPaid)
Excellent command of the English language, both written and verbal
Ability to work independently and remain results-oriented
A true team player who enjoys collaborating with customers and colleagues via digital platforms like Zoom or Google Meet