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We are seeking a Senior Credit Controller to join our central team. Your would be responsible for day-to-day debt collection activities while also coordinating team workflow and supporting performance management. The role is primarily operational (approximately 80% hands-on credit control work) with a smaller element of leadership and reporting responsibilities (approximately 20%). The role ensures timely collection of insurance and client debts and supports consistent credit control processes across all veterinary surgeries.
Job Responsibility:
Coordinate workload and priorities across the credit control team
Monitor aged debt reports and highlight risks or trends
Act as escalation point for complex or disputed claims
Provide support and guidance to Credit Controllers
Produce regular reporting for the finance team (aged debt, insurance debt, debtor days)
Identify opportunities to improve processes and reduce debtor days
Responsible for overall debtor days maintained within agreed group target
Responsible for percentage of insurance claims chased within agreed timescales
Responsible for reduction in claims aged over 30 and 60 days
Responsible for accuracy of BACS allocation and minimal unapplied cash balances
Responsible for value of debts escalated to external collection agency within policy timeframe
Requirements:
Confident with data and KPIs
Efficient with Excel
Able to spot trends and take action
Strong communication
Ability to handle escalations and work with internal and external stakeholders
Organised
Commercially aware
Naturally steps into a leadership role
Driving improvements rather than just maintaining processes