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Animal Trust Logo Animal Trust · Finance

Senior Credit Controller

United Kingdom, Ellesmere Port 31250.00 GBP / Year · Job Posted April 11, 2026
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Job Description

We are seeking a Senior Credit Controller to join our central team. Your would be responsible for day-to-day debt collection activities while also coordinating team workflow and supporting performance management. The role is primarily operational (approximately 80% hands-on credit control work) with a smaller element of leadership and reporting responsibilities (approximately 20%). The role ensures timely collection of insurance and client debts and supports consistent credit control processes across all veterinary surgeries.

Job Responsibility

  • Coordinate workload and priorities across the credit control team
  • Monitor aged debt reports and highlight risks or trends
  • Act as escalation point for complex or disputed claims
  • Provide support and guidance to Credit Controllers
  • Produce regular reporting for the finance team (aged debt, insurance debt, debtor days)
  • Identify opportunities to improve processes and reduce debtor days
  • Responsible for overall debtor days maintained within agreed group target
  • Responsible for percentage of insurance claims chased within agreed timescales
  • Responsible for reduction in claims aged over 30 and 60 days
  • Responsible for accuracy of BACS allocation and minimal unapplied cash balances
  • Responsible for value of debts escalated to external collection agency within policy timeframe

Requirements

  • Confident with data and KPIs
  • Efficient with Excel
  • Able to spot trends and take action
  • Strong communication
  • Ability to handle escalations and work with internal and external stakeholders
  • Organised
  • Commercially aware
  • Naturally steps into a leadership role
  • Driving improvements rather than just maintaining processes

What we offer

Annual Leave: 5.6 weeks including bank holidays

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