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Senior Credit Controller

United Kingdom, Birmingham 25000.00 GBP / Year · Job Posted January 29, 2026
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Job Description

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility

  • Agree payment terms for tenant arrears, within the set business guidelines
  • Work effectively with internal departments to assist with customer queries
  • Ensure that all customer communications are responded to appropriately and in line with internal KPIs
  • Review accounts during each step of the credit control process to ensure all queries are closed prior instructing solicitors
  • Work as part of a team on all general administration of the credit control & accounts shared inbox
  • Support other departments if funds are low and require urgent chasing
  • Support the other credit control team members in their daily duties
  • Carry out ongoing training to the credit control team, when required
  • Be a point of contact for other credit controllers, whilst supporting the credit manager
  • Complete client reports for Board members
  • Review late payment fee remove requests and remove as required
  • Contact solicitors when cases need to be referred due to non-payment
  • Respond to leaseholder/freeholder complaints in a timely manner
  • Run arrears reports on ad hoc basis for property managers, head of finance manager and Directors if required
  • Constantly assess credit control procedures to make sure they are working effectively alongside the credit manager

Requirements

  • Proven experience in credit control processes and procedures
  • Have strong attention to detail and excellent communication skills

What we offer

  • Time to Recharge: 25 days’ holiday plus bank holidays
  • Future Security: Enhanced pension scheme based on role
  • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
  • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
  • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
  • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
  • Mental Health Support: 24/7 mental health services
  • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
  • Giving Back: One volunteer day annually to support a charity or cause close to your heart
  • Benefit Platform: One online platform for all benefits and recognition

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