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Are you looking for an exciting opportunity to take the next step in your career at UAL? Do you enjoy delivering excellent customer service, supporting academic teams, and helping to shape high‑quality student experiences? We are seeking 4x enthusiastic and proactive Senior Course Support Administrator to join the Academic Registry Course Support Service on a fixed‑term basis for 24 months. Based at one of our colleges, you will work closely with the Assistant Head of Course Support to provide enhanced administrative support for a designated portfolio of courses. You will play a key role in ensuring the smooth running of course operations, supporting both staff and students, and contributing to continuous improvement across the service.
Job Responsibility:
Provide enhanced administrative support for a designated portfolio of courses
Play a key role in ensuring the smooth running of course operations
Support both staff and students
Contribute to continuous improvement across the service
Requirements:
Experience as a Senior Course Support Administrator
Highly organised and proactive
Ability to act as the primary point of contact for course support
Ability to ensure a consistently high-quality service
Ability to thrive in a fast-paced, customer-focused environment
Experience managing a team of Course Support Administrators
Experience overseeing key administrative processes including monitoring HPL contracting, cross-programme units and course-level communications
Experience coordinating course-level activity
Ability to work closely with academic teams and professional services colleagues across finance, staffing, Student Services and Digital Learning to ensure effective coordination and compliance