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GlobalStep is a creative and technical services company to the video games industry. We work with the world's leading game studios and publishers from delivery centers in India, Canada, the United States, the United Kingdom, Romania, and Portugal. We are approximately 1,200 people across six countries, operating through thirteen legal entities, and serving more than one hundred paying clients. We are privately held and founder-led. We run lean, move fast, and care deeply about the craft of the work we do. We are now building a stronger Finance function to support the next phase of our growth — and this role is the operational anchor of that function.
Job Responsibility
Build and maintain practical cost models for each service line and location
Track the key drivers of cost – payroll, facilities, technology, supervision, overheads, and delivery support – and explain the changes that matter
Calculate and monitor cost per billable hour across relevant services and locations
Analyze profitability by project, client, service line, and location using unit costs, unit revenue, and margin views that support business decisions
Identify margin leakage, cost overruns, pricing-cost mismatches, and areas where commercial or operational action is required
Work directly with Operations teams to evaluate project profitability and provide decision support on resource usage, staffing, cost, and pricing impact
Monitor utilization, productivity, idle capacity, overtime, and staffing mix
Prepare recurring cost reports, variance analysis, and leadership-ready commentary on trends, risks, and areas requiring attention
Develop pricing frameworks across service lines, locations, and delivery models to support consistent and commercially sound pricing decisions
Support new and existing client pricing decisions, pricing benchmarks, commercial negotiations, and profitability scenarios using labor cost, utilization, productivity, and overhead assumptions
Requirements
MBA in Finance, CMA or equivalent qualification
CA is optional
5-8 years of experience in cost analysis, FP&A, pricing, commercial finance, business finance, or a strongly analytical finance role
Strong Excel and financial modeling capability, including comfort with large datasets, assumptions, scenarios, and management reporting
Good understanding of cost drivers, utilization, productivity, resource mix, billable-hour economics, and margin analysis
Ability to explain financial matters in simple business language to both Finance and Operations stakeholders
Strong attention to detail, reporting discipline, and comfort working with recurring monthly cadences and leadership deadlines
Practical mindset focused on actions and business improvement, not only reporting what happened
Nice to have
Services industry background where people cost, utilization, productivity, and timesheet data drive both cost and revenue
Experience in outsourcing, gaming services, IT services, professional services, BPO, or another labor-led delivery environment
Exposure to pricing support, client profitability reviews or renewal pricing analysis
Demonstrable use of AI tools to speed up analysis, variance commentary, anomaly review, reporting or exception investigation
What we offer
Scope: A senior analyst role with meaningful breadth across cost modeling, profitability analysis, utilization economics, pricing support, dashboards, and commercial decision support
Impact: You will help leadership see cost performance clearly and help Operations understand the financial impact of decisions before margin issues become surprises
Visibility: Direct partnership with the Director of Finance, regular interaction with Operations leadership and exposure to pricing and profitability decisions across service lines and geographies
Culture: Informal, family-oriented, and direct
Industry: The video games industry is one of the most creative, technically demanding, and globally connected industries in the world