Senior Corporate Insurance Consultant

• Support line of business regarding commercial insurance payments and property disbursement process (payment of insurance invoices, reimbursement requests and escrow analysis), administrative responsibilities, and reaching out via phone to confirm writing instructions, handle escalations, etc.
• manage multiple priorities and provide customer service
• deliver feedback and recommend solutions to improve processes and tools within insurance management
• perform complex tasks such as research, review, analyze, and recommend actions related to commercial property insurance with exposure to sensitive information
• provide subject matter expertise and interpretation of procedures
• act as first point of contact for all parties regarding commercial property disbursement process
• interact with managers, individuals including insurance agents and companies, Lenders, and Special Servicers on the disbursement process
• collaborate with offshore team in resolving exceptions and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis
• collaborate with management in the formulation of work procedures, policies, and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments
• handle special projects that primarily impact his/her functional area or specific department
• escalate issues, evaluate, and process borrowers’ servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers
• conduct quality assurance of loans to ensure process and procedures for each department function are being followed
• provide assistance and guidance to junior level staff

4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of commercial insurance experience
• 2+ years of mentoring and/or leadership experience
• ability to research, compile, and perform complex analysis on critical operational data
• advanced knowledge and understanding of operations policies and procedures
• ability to provide strong customer service to develop customer relationships and resolution skills
• ability to independently provide summaries and make strategic recommendations on operational data
• ability to partner and coordinate with other functions of the business
• excellent verbal, written, and interpersonal communication skills
• outstanding technical and critical thinking skills
• advanced Microsoft Office skills