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Helpware Logo Helpware · -

Senior Copywriter/Technical Writer

Ukraine · Job Posted April 24, 2026
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Job Description

Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Marketing Team is growing, and we're looking for an experienced Senior Copywriter/ Technical Writer to join the Helpware team. We are seeking a specialist who will be responsible for all written communication within the company at a native speaker level.

Job Responsibility

  • Define and maintain Helpware's brand voice across all content channels, ensuring consistency in tone, style, and messaging
  • Build and own a comprehensive content style guide that serves as the single source of truth for all written communications
  • Edit, proofread, and refine content produced across the team — upholding clarity, grammatical accuracy, and brand alignment
  • Partner closely with marketing, sales, and product teams to craft narratives that resonate with target audiences and drive measurable action
  • Actively contribute to brainstorming sessions and campaign planning, aligning content output with broader marketing goals
  • Oversee the content calendar across all channels — website, social media, email, and blog — ensuring timely and well-coordinated publishing
  • Apply SEO best practices to improve organic visibility and increase content-driven engagement and conversions
  • Analyze content performance metrics regularly, drawing actionable insights to continuously improve strategy and execution
  • Monitor industry trends, competitor activity, and audience behavior to keep Helpware's content strategy sharp and relevant
  • Experiment with new content formats and ideas, positioning Helpware as a forward-thinking voice in the BPO space
  • Use AI writing tools as a core part of the content workflow — for ideation, drafting, repurposing, and scaling output without compromising quality
  • Write, iterate, and maintain effective prompts for LLM-based content generation, ensuring outputs consistently reflect Helpware's brand voice and standards
  • Stay current with developments in generative AI and emerging content tools, proactively identifying opportunities to improve team efficiency and content quality
  • Review and fact-check all AI-assisted content before publication, maintaining full editorial accountability for accuracy, originality, and brand fit

Requirements

  • Bachelor's or Master's degree in Marketing, Communications, Journalism, or a related field is a plus
  • Proficiency in English, both written and verbal (C1 level is a must
  • C2 level is a plus). An actual certificate of English proficiency will also be a plus
  • A minimum of 3 years of experience in PR, copywriting, or corporate communications
  • Experience in content creation for the US/UK market is essential
  • Experience with rebranding and changing the tone of voice of a company
  • Exceptional writing and editing skills
  • Familiarity with industry-specific copywriting tools and platforms
  • Ability to analyze data and use it to inform content strategy
  • Excellent communication and management skills
  • A creative mindset with the ability to identify and follow content trends

What we offer

  • Full remote work (with the option to visit our offices in Kyiv and Lviv)
  • Competitive compensation linked to the USD/UAH rate
  • Medical insurance after the trial period
  • Corporate training
  • Comfortable office in Kyiv/Lviv with a generator and internet access during power outages
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