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Senior Coordinator Employee Housing

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Vail Resorts

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Location:
Canada , Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

21.53 - 27.59 CAD / Hour
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Job Description:

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant, and affordable housing environment that is compliant with all regulatory requirements. This individual is responsible for creating a welcoming culture, acting as a resource for residents throughout their experience, and ensuring all legal paperwork is complete.

Job Responsibility:

  • Act as housing concierge for residents ensuring high guest service
  • Ensure that resident license agreements, legal documents and related move in / move out paperwork complete
  • In partnership with housing team ensure all information is correct and complete within StarRez (Housing system)
  • Assist with daily operations, such as data entry, file maintenance, and mail delivery
  • Communicate and liaise with the cleaning and maintenance teams
  • Support communications with residents, Managers and external stakeholders
  • Ensure that all inquiries and questions are responded to quickly and effectively elevating concerns as they arise
  • Create a welcoming and supportive environment for employee residents
  • Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition
  • Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision
  • Deliver standardized best-practices in support of the enterprise-wide Housing strategy
  • Create a safe, fun and diverse housing culture that helps provide employees an experience of a lifetime
  • Completes other tasks as directed and assigned

Requirements:

  • High School Diploma
  • 1+ years’ experience in Guest Service related position(s)
  • Excellent Guest Service and multi-tasking ability
  • Strong communication and organization skills
  • Great attention to detail
  • Proficient computer skills, especially Word, Excel, and Teams
  • StarRez or other room management software programs experience preferred
  • Experience in data management
  • Experience in software system maintenance and training an asset
  • English language skills: strong written and verbal required
  • Can lift 11-25lbs

Nice to have:

  • StarRez or other room management software programs experience
  • Experience in software system maintenance and training
What we offer:
  • Free passes for employees
  • Employee discounted lift tickets for friends and family
  • Free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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