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The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant, and affordable housing environment that is compliant with all regulatory requirements. This individual is responsible for creating a welcoming culture, acting as a resource for residents throughout their experience, and ensuring all legal paperwork is complete.
Job Responsibility:
Act as housing concierge for residents ensuring high guest service
Ensure that resident license agreements, legal documents and related move in / move out paperwork complete
In partnership with housing team ensure all information is correct and complete within StarRez (Housing system)
Assist with daily operations, such as data entry, file maintenance, and mail delivery
Communicate and liaise with the cleaning and maintenance teams
Support communications with residents, Managers and external stakeholders
Ensure that all inquiries and questions are responded to quickly and effectively elevating concerns as they arise
Create a welcoming and supportive environment for employee residents
Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition
Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision
Deliver standardized best-practices in support of the enterprise-wide Housing strategy
Create a safe, fun and diverse housing culture that helps provide employees an experience of a lifetime
Completes other tasks as directed and assigned
Requirements:
High School Diploma
1+ years’ experience in Guest Service related position(s)
Excellent Guest Service and multi-tasking ability
Strong communication and organization skills
Great attention to detail
Proficient computer skills, especially Word, Excel, and Teams
StarRez or other room management software programs experience preferred
Experience in data management
Experience in software system maintenance and training an asset
English language skills: strong written and verbal required
Can lift 11-25lbs
Nice to have:
StarRez or other room management software programs experience
Experience in software system maintenance and training
What we offer:
Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)