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Senior Conversion Rate Optimisation Manager

Ireland, Dublin · Job Posted February 18, 2026
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Job Description

We are seeking for a customer-focused and highly analytical Sr Manager Customer Experience (CX) and Conversation Rate Optimization (CRO) to join our E-commerce team. The successful candidate will oversee the entire customer journey for E-commerce prospects and customers and ensure a seamless experience across all touchpoints. You’ll have a busy diary and there’s incredible potential for growth.

Job Responsibility

  • Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets
  • Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads)
  • Analyze data, customer feedback and user behavior to identify opportunities for improvement
  • Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates
  • Conduct customer surveys and gather insights to inform business decisions
  • Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey
  • Monitor and report on customer satisfaction metrics and KPIs

Requirements

  • Bachelor's degree in Business, Marketing, or a related field
  • Master's degree preferred
  • Proven 7+ years’ experience in CX and CRO, ideally in an B2B e-commerce setting
  • Strong understanding of customer journey mapping and user experience (UX) principles
  • Proficiency with CRO tools and platforms
  • Strong understanding of customer segmentation, data analysis, and personalized marketing techniques
  • Experience with CRM and E-commerce tools is a plus
  • Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights
  • Strong written and verbal communication skills

Nice to have

Experience with CRM and E-commerce tools

What we offer

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

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