Senior Conversion Rate Optimisation Manager

• Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets
• Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads)
• Analyze data, customer feedback and user behavior to identify opportunities for improvement
• Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates
• Conduct customer surveys and gather insights to inform business decisions
• Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey
• Monitor and report on customer satisfaction metrics and KPIs

• Bachelor's degree in Business, Marketing, or a related field
• Master's degree preferred
• Proven 7+ years’ experience in CX and CRO, ideally in an B2B e-commerce setting
• Strong understanding of customer journey mapping and user experience (UX) principles
• Proficiency with CRO tools and platforms
• Strong understanding of customer segmentation, data analysis, and personalized marketing techniques
• Experience with CRM and E-commerce tools is a plus
• Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights
• Strong written and verbal communication skills

Experience with CRM and E-commerce tools

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support