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General Motors Logo General Motors · IT - Software Development

Senior Conversational AI Designer

United States 106000.00 - 163000.00 USD / Year · Job Posted March 03, 2026
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Job Description

We are looking for a talented, curious, and highly motivated Senior Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design. In this role, you will lead with vision and collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.

Job Responsibility

  • Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles
  • Develop and promote conversation design best practice standards, reusable interactional patterns, and processes
  • Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI
  • Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc
  • Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience
  • Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction
  • Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
  • Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences

Requirements

  • 5+ years creating conversational design experiences
  • Ability to combine vision with strong creative design execution
  • Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought
  • Experience designing for Generative or Agentive AI-powered experiences
  • Understanding of machine learning & natural language processing (NLP) fundamentals
  • Experience incorporating research into the design process
  • Subject-matter expert. Ability to work independently, be organized, self-motivated, and have attention to detail
  • Excellent written, visual, and verbal communication skills
  • Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc)
  • Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences
  • Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
  • Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI

Nice to have

  • Deep understanding of Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs
  • Ability to communicate technical concepts to a non-technical audience (verbal and written)
  • Ability to work effectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences

What we offer

  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts
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