Senior Conversation Designer: IVR and Chat Experiences Job at Aquent

Senior Manager, Software Development – Conversational IVR and AI

This role requires the ability to work lawfully in the U.S. without employment-b...

Location

United States , Charlotte

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, related field or equivalent work experience
6+ years of software engineering experience
3+ years of leadership experience
Proficiency in reading, writing and speaking English, with clear and professional communication skills
Hands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google Agentic
In-depth knowledge of IVR system design, integration and optimization
Knowledge of Spectrum products and services
Strong attention to detail and quality with effective problem-solving and communication skills
Expertise in automation, testing and code quality for voice and chat solutions
Demonstrated experience leading Agile or Scrum teams in software development environments

Job Responsibility

Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic
Oversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactions
Guide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architecture
Collaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projects
Act as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution delivery
Ensure robust documentation and effective knowledge sharing on all conversational AI and IVR initiatives
Advise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems

What we offer

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Fulltime

New

Maintenance Technician

Launch your career in maintenance and engineering at JLL! The Maintenance Techni...

Location

United States , Des Moines

Salary:

25.00 USD / Hour

JLL

Expiration Date

Until further notice

Requirements

1-2 years of related work experience, especially in repair, maintenance, HVAC, plumbing, electrical or carpentry
Trade school, union training, military service or college is desirable
Ability to lift up to 50 lbs
Comfort using ladders up to 30 feet tall
Ability to frequently climb, bend, kneeling, lift and/or drive
Strong customer service skills
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Assist the engineering team in the maintenance and repair of building and equipment
Perform general maintenance including carpentry, HVAC, electrical, plumbing and/or painting
Complete assigned work orders in CMMS and maintains appropriate service documentation
Maintain tools, parts, equipment and supplies in clean and safe conditions
Work closely under the direction of Operating Engineers, Chief Engineers and others
Participate in ongoing technical, safety, and operational process training programs
Support on-call or emergency response situations (if applicable)
Other projects and tasks to be assigned

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Retail Media and Marketplaces Manager

Reporting to our Retail Media Director in Europe, you'll play a key role within ...

Location

Germany

Salary:

Not provided

Jellyfish

Expiration Date

Until further notice

Requirements

Fluent in German, with a professional level of English
Over 3 years of experience working in retail media or e-commerce paid advertising
Hands-on experience planning and buying media directly with online retailers and marketplaces in Germany, such as Rossmann or Grocery Retail Media Networks (GRM)
Experience activating and managing sponsored retail media campaigns via Criteo or Epsilon
Proficient in Excel or Google Sheets for performance analysis and reporting
Skilled at creating structured, clear, client-oriented presentations
You enjoy building strong client relationships and are comfortable owning client communications
You're good at adapting strategies and plans to navigate unforeseen circumstances

Job Responsibility

Plan, activate, manage and optimise retail media campaigns across German online retailers and marketplace platforms
Buy media directly from retailers and manage relationships with retail media partners
Activate and optimise sponsored ads via platforms such as Criteo or Epsilon
Manage and control budgets, pacing and forecasts to ensure efficient spend and delivery
Identify opportunities to improve campaign structures, targeting and product-level performance
Act as the day-to-day point of contact for the client, presenting results, insights and recommendations, and contributing to strategic discussions

What we offer

Custom Work Environment: Work remotely anywhere in Germany or from our Berlin office, with flexible working hours between 8am and 6:30pm
Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn

Parttime

New

Steam/Chiller Operator

The Steam/Chiller Operator plays a critical role in maintaining optimal building...

Location

United States , Nashville

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Valid Boiler Operator License (Class/Grade as mandated by local jurisdiction) with current standing and ability to maintain certification throughout employment
Minimum 3-5 years of hands-on experience operating and maintaining steam boilers, centrifugal/absorption chillers, and central plant mechanical equipment in commercial or institutional facilities
Demonstrated knowledge of HVAC systems, building automation systems (BAS), chilled water systems, and mechanical equipment operations with ability to read technical drawings, schematics, and equipment manuals
Strong mechanical troubleshooting skills with proven ability to diagnose equipment problems, perform repairs, and make sound decisions under pressure during emergency situations
Flexibility to work rotating shifts including nights, weekends, and holidays, with ability to respond to after-hours emergency calls as part of on-call rotation schedule

Job Responsibility

Monitor and operate steam boilers, chillers, cooling towers, pumps, air handlers, and building automation systems to maintain specified environmental conditions and optimize energy efficiency throughout the facility
Perform daily equipment inspections and record operational data including temperatures, pressures, flow rates, and energy consumption in logs and computerized maintenance management systems (CMMS)
Execute preventive maintenance tasks such as lubrication, filter replacements, belt adjustments, water treatment testing, and minor mechanical repairs to ensure reliable equipment operation and extend asset life
Troubleshoot equipment malfunctions and system anomalies, determining root causes and implementing corrective actions or coordinating with contractors for complex repairs requiring specialized expertise
Conduct safety inspections of mechanical spaces and equipment, ensuring compliance with OSHA regulations, local boiler codes, and JLL safety protocols while maintaining clean, organized work areas
Respond to building emergencies, system alarms, and tenant comfort complaints, taking immediate action to resolve issues and restore normal operations while minimizing disruption to building occupants
Document all maintenance activities, equipment performance trends, and incidents in work order systems, providing accurate reporting to facility management on system conditions and energy performance metrics

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Operating Engineer

The Operating Engineer focuses on operating, maintaining, troubleshooting, and r...

Location

United States , Columbus

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Must be U.S Citizen
Valid state driver's license with clean driving record
High School diploma or GED equivalent, with two years of trades schooling in electrical system design, refrigeration, and HVAC
Certification as a Universal Technician for CFCs
5+ years of related work experience in a commercial, industrial, or manufacturing environment, especially in maintenance of HVAC, plumbing, or electrical
5+ years utilizing CMMS and PM software programs and Building Automation Systems (BAS) with key experience monitoring and evaluating RTU performance.
Ability to read and understand MEP drawings / schematics
Excellent verbal and written communication skills
Physical Work Abilities and Requirements: frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead
Lifting a maximum of 50 lbs

Job Responsibility

MECHANICAL & HVAC SYSTEMS: Perform comprehensive maintenance and repairs on commercial HVAC systems including chillers, cooling towers, air handlers, pumps, motors, and building automation systems
Conduct thorough inspections and assessments of building systems, documenting findings and recommending improvements or repairs
Analyze heating, cooling, and humidification cycles to diagnose and resolve system issues
Inspect, repair, and replace pumps, piping systems, valves, and components
Assemble, install, and test complicated mechanical equipment and assemblies
Diagnose malfunctioning systems using test equipment and hand tools
Ensure compliance with building and safety codes
Collaborate with facility management teams and clients to address service needs while maintaining high customer satisfaction standards
Take ownership of cross-shift issues and resolution
GENERAL MAINTENANCE: Electrical: Low/medium voltage power systems and lighting maintenance

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Industrial Plumber

The Maintenance Technician will perform both preventative maintenance & correcti...

Location

United States , Charleston

Salary:

22.00 - 30.00 USD / Hour

JLL

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Experience with hand tools and power tools
Proficient in basic computer application software such as MS Office, Outlook, CMMS (Maximo), etc.
Minimum 1 year of related experience and/or training in the areas of carpentry, electrical, and plumbing
EPA Universal License
BAS experience
Preventative maintenance on HVAC equipment

Job Responsibility

Perform both preventative maintenance & corrective maintenance to mechanical, electrical, and plumbing equipment/systems
Assists Mechanics in maintenance and repair efforts
Performs inspections and repairs to assigned property interior and exterior areas
Clean HVAC coils, change filters and belts
Maintain and repair locks, locking mechanisms, closers, doors, and furniture
Maintain and complete documentation for fire extinguishers and other building systems
Maintain and repair plumbing components including toilets, urinals, lavatories, flush valves, sinks, drains, water heaters, piping, and sump pumps
Prepare, prime and paint building interior and exterior surfaces and perform general handyman tasks
Completes special tasks that include but are not limited to
painting, locksmith work, tenant services requests, and general maintenance

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Operations Specialist, AI Enablement

At Bumble, our mission is to create a world where relationships are healthy and ...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

Experience in customer service within a fast-paced, service-oriented environment
Familiarity with conversational AI systems and chatbots
Sharp eye for detail and ability to objectively evaluate conversations against process and policy standards
Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial
Comfortable working with digital tools and platforms and can quickly adapt to new software systems
Understands the importance of calibration and consistency in QA scoring
Works collaboratively, demonstrates ownership of impact, and embraces feedback as part of growth

Job Responsibility

Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies
Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback
Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach
Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience
Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency
Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement
Operate CX QA tools and systems (such as Zendesk QA and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements
Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability
Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset

Fulltime

New

Director, Strategic Operations Analytics

Reporting to the Senior Director of Operations Intelligence, the Director, Strat...

Location

United States , New York

Salary:

164900.00 - 214450.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare
5+ years in a leadership role
Expertise in workforce management or capacity planning is a plus
Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis
Strong command of data and visualization tools (e.g., Looker, SQL, Hex)
Exceptional communication and storytelling skills
able to synthesize complex analysis into actionable insights and influence leadership decisions
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
Strong leadership presence and ability to develop, motivate, and empower analytical talent

Job Responsibility

Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions
Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions
Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand
Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions
Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency
Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement

What we offer

Health, Dental, Vision benefits start on your first day
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Fulltime

Senior Conversation Designer: IVR and Chat Experiences

Aquent

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Conversation Designer: IVR and Chat Experiences