Senior Controls Resolution Engineer– Brakes Job at General Motors (Milford)

Job Description

The Role: We are seeking an experienced Sr. Issue Resolution Engineer–Brake Controls to join the Chassis Controls organization. This role is focused on executing brake controls investigations, driving PRTS issue resolution, and working with cross-functional partners to deliver timely, permanent solutions for our customers. The Sr. Resolution Engineer will work across plant, field, and development issues, performing detailed data analysis, designing and running tests, and documenting root cause and corrective actions in alignment with established processes. This role will be a key member of the product quality team, executing investigation plans, contributing to troubleshooting methods, and supporting the setup and operation of the team’s scrum ways of working. The successful candidate will bring structure to ambiguous issues by turning loosely defined problems into clear problem statements, data needs, and action plans. The ideal candidate has a solid system-level understanding of brake controls in the vehicle context, hands-on experience with multi-factor root cause analysis, and strong execution discipline using GM tools and processes.

Job Responsibility

Champion the safety of GM’s employees and customers in every investigation and decision
Execute PRTS investigations for brake controls issues (plant, field, and development), from initial triage through verified closure under the guidance of senior/Staff engineers
Develop and execute investigation strategies, test plans, and data collection approaches that help isolate software, hardware, calibration, manufacturing, and usage factors
Use GM toolsets (VSpy, MERS, ARXML/UBSW, SDV toolchains, and the Farm, including diagnostics) to efficiently gather, analyze, and interpret data
Participate in cross-functional issue discussions (VMEC, PHM, QRD, SDV, plants, suppliers, and program teams), providing clear technical input and updates on assigned issues
Draft clear problem statements, root cause hypotheses, and proposed permanent corrective actions, and support validation of fixes prior to release
Maintain accurate and transparent issue status, timing, and risk in PRTS and related systems, enabling fast, fact-based decisions
Follow and contribute to troubleshooting methods for brake controls (flows, templates, checklists) and provide feedback to improve standard work
Actively participate in the brake controls product quality scrum team, helping to maintain backlogs, prepare for ceremonies, and execute committed work items
Help create clarity in ambiguous situations by organizing data, documenting observations, and proposing next investigation steps
Identify patterns across assigned issues and share insights that support improvements in DNG requirements and architectures, supplier expectations and SOWs, validation plans, plant tests, and diagnostics strategies
Collaborate closely with senior/staff engineers to ensure investigations are thorough, well-documented, and aligned with program timing and quality expectations
Ensure all investigations and corrective actions comply with safety, regulatory, and GM quality standards

Requirements

Bachelor's degree in Engineering or equivalent technical degree
7+ years of experience in brake controls, safety-critical vehicle controllers, or closely related vehicle controls domains (quality, investigations, integration, or validation)
Demonstrated system-level understanding of brake controls within the larger vehicle system, including basic controller interactions and communications
Hands-on root cause analysis experience on issues involving multiple contributing factors (software, hardware, calibration, manufacturing, usage, environment)
Experience designing and executing test and data collection plans to support issue investigations
Proficiency with VSpy, MERS, and in-vehicle/network data analysis
familiarity with ARXML/UBSW, diagnostics, and requirements traceability
Experience using PRTS or similar systems to track and close issues
Ability to write clear, concise technical summaries and updates for cross-functional teams
Demonstrated ownership mindset, urgency, and follow-through on quality and safety issues
Valid driver's license and willingness to support in-vehicle testing as needed (plant, proving ground, or field)
Must not need GM immigration sponsorship now or in the future
Must be legally able to operate a motor vehicle on a regular basis

Nice to have

Master's degree in Engineering or a related technical discipline
Experience with brake controls product quality, including field and warranty investigations
Experience working with suppliers/In-house SW on quality issues, investigations, and corrective actions
Contributions to improving troubleshooting processes, methods, or checklists
Experience working in scrum or agile-style teams, including backlog management and regular ceremonies
Familiarity with GM development, calibration, quality, and launch processes, including PRTS, DNG, and standard gates
Comfortable presenting investigation status and recommendations in small cross-functional forums
Exposure to controls/algorithm behavior and its impact on vehicle-level performance and customer experience

What we offer

Relocation benefits
Company vehicle for motor vehicle operation

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Senior Controls Resolution Engineer– Brakes

Job Description

Job Responsibility

Requirements

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