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Mastercard Logo Mastercard · IT - Software Development

Senior Content Strategy Analyst

India, Vadodara Employment contract · Job Posted June 15, 2026
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Job Description

This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

Job Responsibility

  • Work with cross-functional teams and multiple Business/Product Owners to create original content and update existing technical content
  • Accountable for the successful completion of high-quality projects within the technical writing function
  • Ensure updates are made to content in accordance to the CS&D writing standards
  • Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including web and mobile
  • Provide excellent customer service to our business partners and customers
  • Author in XML or markdown, a tool utilized for content creation and editing
  • Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
  • Gathering/analysis of requirements/information
  • Facilitation and presentation skills
  • New hire training and peer mentoring
  • Participate in estimation activities
  • Daily review and assessment of project intake portal (TAG)

Requirements

  • Possesses strong organizational and time management skills
  • Experience with Project Management and an understanding of Agile and Waterfall methodologies
  • Exhibit strong written and verbal communication skills
  • Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
  • Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
  • Ability to identify the need for graphics and process flows to improve content
  • Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience product life cycle and documentation best practices
  • Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
  • Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
  • Ability to work independently including problem-solve and troubleshoot
  • Experience with Microsoft Office products
  • Experience with content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
  • Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
  • Experience working as an information architect or with an information architecture team
  • Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
  • Experience with creating content templates for our Business Partners
  • Working understanding of content localization
  • Advanced interpersonal skills, serving as an ambassador for standards

Nice to have

  • Experience with creating content templates for our Business Partners
  • Working understanding of content localization
  • Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
  • Experience working as an information architect or with an information architecture team
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