Senior Content Manager

• Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
• Ensure the quality of deliverables to client
• Collaborate cross-functionally and proactively with internal and external teams
• High attention to communication standards
• Work with developer teams to plan page structures and agree upon project approaches
• Lead multiple projects with the support of the team
• Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
• Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
• Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies
• Work within the content management org to improve documentation and training
• Maintain complete understanding of the complexities of CMS and other internal tools
• Troubleshoot system issues as a part of the first line of defense
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

• 5+ years experience working on web production teams
• 2+ years team and people management experience
• Experience with localization and managing content for a global audience, using a CMS
• Deep knowledge of how content management and other related system processes work
• Knowledge of HTML, XML, JSON, and enterprise CMS
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
• Demonstrated success in business process improvement and re-engineering
• Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
• Proven ability to manage ambiguity effectively
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
• High degree of ownership and accountability
• Excellent communication, collaboration, and diplomacy skills
• Must be a self starter and have a positive, energetic approach
• Ability to balance multiple projects or assignments
• Highly detail-oriented, organized, and patient

• Experience working with a git client application (Tower, SourceTree, etc.) a plus
• Experience creating/managing internal tools a plus

competitive benefits package