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We're looking for a thinker who can write. We’d like a Senior Content Designer to join our Product Design team and help lead the in-app content strategy for many of our big projects that cross different product teams. This is a senior role where you'll work closely with Product, Engineering, Research, and Go-to-Market (GTM) teams. Your goal is to influence the product direction and make a real business impact by making sure our in-product UX copy and stories are crystal clear.
Job Responsibility:
Lead content strategy for large, cross-functional projects
Help evolve our content processes and tools
Help create and communicate content strategy and principles
Lead content planning for major strategic projects across multiple product areas
Help define the strategy for how we use AI in the product
Provide top-notch UX copy
Partner with product directors, engineering VPs, researchers, data analysts, and GTM leaders
Lead discovery and alignment workshops
Champion the importance of content during roadmap prioritization and technical decisions
Create and prototype customer-facing content
Design content for multi-step, logic-heavy user experiences
Set the rules for tone, voice, terminology, and writing patterns
Own or co-lead the development of our content design system
Improve how content is handed off, quality-assured, tracked, A/B tested, and analyzed
Implement tools and processes to help our content work scale efficiently
Requirements:
5+ years building product content in SaaS environments
3+ years in a content/content strategy role, or having equivalent influence across product teams
Strong portfolio with 3+ end-to-end case studies
Strong understanding of UX writing principles
Experience designing content for complicated flows, enterprise-level workflows, or AI/assistant experiences
Proven experience running discovery workshops, designing content systems, and working effectively with PMs, engineers, researchers, and GTM teams
Comfortable working with Figma and AI tools like ChatGPT
Experience using analytics, A/B testing, and qualitative research to refine and improve content
Excellent communication and storytelling skills
Native-level English proficiency
Nice to have:
Experience with generative AI / prompt engineering in a product setting
A background in UX research, HCI, linguistics, technical writing, or localization
Experience building or scaling a content design function or content operations (Content Ops) team
What we offer:
Health insurance for you and your family
SIM card with unlimited internet access for employees
25 paid vacation days
5 uncertified sick days per year
10 fully-paid continuous working days of sick leave per year
School allowance of up to €600 per month (for children at school age)
Up to 18 weeks of fully-paid maternity leave
2 weeks of fully paid paternity leave. 2 additional weeks which are provided by Wrike of fully paid paternity leave will be available for employees after 6 months of continuous service