Senior Consulting Engineer - ServiceNow - Digital Velocity

• Conduct advanced and complex ServiceNow engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management
• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
• Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products
• Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
• Maintain client relationships as a trusted Technical Advisor
• Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties
• Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way
• Participate in a variety of sales activities

• Bachelor’s degree and 5+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support
• Or, 9+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support
• 3+ years of experience designing and delivering ServiceNow solutions specifically
• Candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment and able to manage and escalate technical issues to the appropriate vendor support team
• Possess strong organizational, time-management, problem-solving, and follow-up skills
• Ability to design and architect ServiceNow solutions and perform advanced installation and configuration services
• Strong written and verbal communication skills are essential, with the ability to effectively interact with leadership stakeholders and clients
• Candidate should maintain a professional, business-focused attitude and courteous manner towards clients, partners, and peers
• Ability to identify and deliver technical documentation that meets client-defined expectations
• Strong attention to detail, especially client and project changes, and have demonstrated analytical skills to identify potential risks
• Experience balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
• Should have demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients
• Able to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs
• Travel as needed to other CDW locations or client sites
• A valid U.S. driver’s license is required

ServiceNow specific certifications (CSA, CAD or CIS in domains), a plus