Senior Consultant Jobs

Codec

Location:
Ireland, Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We have an opening for a Senior Consultant role in our Business Applications Support Practice. This position is that of technical escalation for our Support Squads as well as being responsible for delivering CRs/small projects for our customers.

Job Responsibility:

Serve as a high-level technical\functional resource for issues escalated from our Level 2 Consultants
Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders
Act as an escalation point for critical customer incidents, managing the resolution process from start to finish including completion of RCA reports
Act as the main point of contact for high-profile or time sensitive escalations, providing timely updates and managing expectations with our customers
Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process
Provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives
Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery
Contribute towards project timeline planning for small projects in the Support practice alongside a project manager to ensure successful project outcomes
Collaborate with other consultants, developers, and stakeholders to achieve small project goals
Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical
Develop reusable components and frameworks to accelerate project delivery and improve solution quality
Mentor junior consultants, providing technical guidance and support
Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals
Ensure compliance with industry standards and internal methodologies
Identify opportunities for process and solution improvements, and drive initiatives to implement them
Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice

Requirements:

Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions
Demonstrated experience of supporting/implementing on-prem D365 solutions
Proficiency in Power Apps, Power Automate and Dynamics 365
Requirement to have achieved Microsoft PL-200 & PL-400
Demonstrated experience of working on complex projects and/or CRs
Strong client engagement skills, with the ability to understand client needs and deliver effective solutions
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Consultant