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The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivering of best-in-class insights & actionable learnings regarding advertisers’ media activities. The Senior Consultant will also help in the development of best practices within Client Success. The Senior Consultant will be expected to become a media expert both externally and internally over time. The Senior Consultant will work with other Client Success specialists as part of a team running a set of clients and acquiring new clients. It is assumed that you will, at the appropriate time, assume leadership of an agreed cohort of clients. The Senior Consultant may also have pastoral and developmental responsibilities for any junior members of the team.
Job Responsibility:
Delivery of high-quality insights
Deliver best-in-class, value-add advice to clients across media channels
Craft narrative for client presentations using data
Provide answers to client questions
Become a superuser of internal reporting platforms
Deliver additional consultative work and local solutions
Stay updated on competitive marketplace
Support profitable revenue growth
Acquire understanding of Ebiquity’s product suite
Help cross-sell other Ebiquity disciplines
Support prospecting and new business
Project manage client deliverables
Support senior members with management tasks
Foster positive cultural environment
Build strong internal relationships
Be a role model and support junior team members
Requirements:
At least 4 years relevant experience as an expert media practitioner
Fully conversant in all media
Good media knowledge
Strong knowledge of the local media market
Good track record of client delivery and at least meeting client expectations
Ability to have difficult conversations with agencies around deliverables
Clear communication skills
Agility and flexibility to keep internal stakeholders informed
Ability to navigate client's internal politics and ways of working
What we offer:
Competitive salary and benefits package
Hybrid working options
Generous annual leave, including extra day off for birthday