Senior Consultant Job at NTT DATA (Melbourne)

Job Description

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Responsibility

Lead and facilitate client workshops to gather, validate, and prioritize business requirements, including identifying high-value AI, Copilot, and agent scenarios
Translate business needs into functional designs aligned to Dynamics 365 CE best practices
Advise clients on process optimization using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimizing unnecessary customization
Act as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
Support user adoption through strong functional storytelling, demos, and AI change enablement
Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
Produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
Collaborate with solution architects and developers to ensure functional intent is correctly implemented
Support data migration, integration design discussions, and testing strategy from a functional perspective
Lead or support user acceptance testing, including test scenario definition and defect triage
Ensure solutions align to NTT DATA delivery standards and Microsoft Success by Design principles
Balance value, scope, effort, risk, and AI readiness when making functional recommendations
Contribute to on-time, on-budget delivery with high client satisfaction
Mentor and coach consultants on CE functional consulting skills and behaviors
Contribute reusable assets, templates, and lessons learned to the CE practice knowledge base
Maintain currency with Dynamics 365 release waves, Copilot capabilities, and Power Platform enhancements
Actively apply learning from Microsoft guidance and real-world delivery back into practice improvement
Support presales activities including discovery workshops, solution shaping, and estimation
Contribute functional expertise to proposals, statements of work, and client presentations
Identify follow-on opportunities within active engagements and escalate appropriately
Represent NTT DATA’s CE capability professionally in client and Microsoft-facing interactions

Requirements

Proven experience leading and facilitating client workshops to gather, validate, and prioritize business requirements, including identifying high-value AI, Copilot, and agent scenarios
Ability to translate business needs into functional designs aligned to Dynamics 365 CE best practices
Experience advising clients on process optimization using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimizing unnecessary customization
Experience acting as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
Ability to support user adoption through strong functional storytelling, demos, and AI change enablement
Proven experience owning functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
Ability to produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
Experience collaborating with solution architects and developers to ensure functional intent is correctly implemented
Ability to support data migration, integration design discussions, and testing strategy from a functional perspective
Experience leading or supporting user acceptance testing, including test scenario definition and defect triage
Ability to ensure solutions align to NTT DATA delivery standards and Microsoft Success by Design principles
Ability to balance value, scope, effort, risk, and AI readiness when making functional recommendations
Experience contributing to on-time, on-budget delivery with high client satisfaction
Ability to mentor and coach consultants on CE functional consulting skills and behaviors
Ability to contribute reusable assets, templates, and lessons learned to the CE practice knowledge base
Ability to maintain currency with Dynamics 365 release waves, Copilot capabilities, and Power Platform enhancements
Experience supporting presales activities including discovery workshops, solution shaping, and estimation
Ability to contribute functional expertise to proposals, statements of work, and client presentations
Ability to identify follow-on opportunities within active engagements and escalate appropriately
Ability to represent NTT DATA’s CE capability professionally in client and Microsoft-facing interactions
Commercially aware and value-driven in solution design decisions
Confident facilitator and communicator, able to influence without authority
Pragmatic problem solver who balances best practice with client context
Proactive, accountable, and comfortable operating with minimal supervision
Collaborative team player who actively builds capability around them

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