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The Senior Consultant role requires 6 to 10 years of experience in SAP Basis administration, focusing on S/4HANA and SAP HANA. Candidates should have hands-on experience with various SAP tools, strong troubleshooting skills, and excellent communication abilities. Responsibilities include providing customer support, monitoring systems, and ensuring SLA compliance. This position is ideal for those looking to advance their careers in a dynamic IT environment.
Job Responsibility:
Provide reliable customer administrative support to ensure smooth system operations
Actively monitor systems, processes, and services to maintain stability and performance
Accountable for SLA compliance and quality of delivered services
Prepare and deliver SLA reports, including compliance tracking and breach analysis
Ensure services meet agreed quality standards and customer expectations
Provide active support during escalations, ensuring timely resolution and effective communication
Participate in planning and execution of critical activities, including maintenance windows and major changes
Demonstrate strong analytical and decision-making skills in high-pressure or critical situations
Support capacity management of resources to ensure service continuity
Work closely with Delivery teams to identify gaps and areas for operational improvement
Requirements:
6 to 10 years of professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA, NW JAVA
Sound administration knowledge in Pacemaker, S/4 HANA, JAVA, Cloud Connector, Celonis, BOBJ /BODS/Lumira, Fiori, Convergent Charging, SAP BW, SAP SCM
Customer Engagement, SAP Web dispatcher, SAP Mobile Platform, GSK Software Support
Hands on experience on SAP Convergent Charging, Web Dispatcher, SAP Cloud Connector
Hands-on experience in ABAP and JAVA system as a mandatory skill
Knowledge on other applications like BOBJ BI, BODS is must
Content server, Open Text will be added advantage
Knowledge on system copy and post migration activities
Hands-on experience in SSL implementations for Web dispatcher, BO, ABAP, JAVA systems
Strong troubleshooting skills
HANA XSA content server upgrade
Excellent communication skills (verbal and written)
Ability to manage multiple priorities in a fast-paced support environment
Strong customer focus with a quality-driven mindset
Good collaboration skills and ability to work across teams