Senior Consultant Specialist, HSBC

HSBC

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Consultant specialist – Business Support Service (BSS) role at HSBC, one of the largest banking and financial services organisations in the world with operations in 64 countries and territories

Job Responsibility:

Responsible for ensuring delivery of services as per agreed quality levels
Responsible for developing technical and business capability within the team to fulfil the service offerings of the Business Support Service (BSS)
Drives excellence, consistency, and quality across the team
Responsible for supporting successful transition of new Business services into the team
Responsible for identifying Continual Service Improvement (CSI) initiatives within the BSS team
Ensure familiarity with internal and external teams that support the BSS deliver appropriate services within agreed SLAs
Adopt and use Service Management processes, practices as per Operating Model
Implementation of Reference data changes in Helios
Support the Helios Release implementation
Manage Service request within the ticketing tool as per agreed framework and SLA's
Escalates significant issues through proper contact channel ensuring a proactive identification of process and risk issues
Provides support on technical and process issues to monitor and report on all issues for areas of impact

Requirements:

8-9 years of hands-on experience on IBM OpenPages & Cognos application
Minimum of a bachelor's degree in business or technology, related field, or equivalent experience
Well-developed communications, analytical, and organizational skills
Strong analytical and verbal/writing skills to articulate results of complex analyses/report findings
Experience in interacting with customers of a business/users of an IT system and providing solutions to problems
Experienced in dealing with customer issues and providing solutions proactively

Nice to have:

Hands-on experience of Operational Risk Systems and Processes, preferably with hands-on experience of a GRC platform such as IBM Open pages (Helios)
Fair knowledge on Jira, Confluence & Service Now platform

What we offer:

Opportunities, support and rewards
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 21, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Consultant Specialist