Senior Consultant Specialist, HSBC

HSBC

Location:
India, Hyderabad ▼
Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Consultant Specialist role at HSBC delivering L2/L3 support for MFT platforms, leading incident investigation and resolution, serving as shift lead, and providing technical leadership in a 24x7 production environment.

Job Responsibility:

Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc) via 24x7 shift rotation
Lead incident investigation, diagnosis, and resolution for high-priority issues
Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence ensuring SLAs are met for incident resolution and problem closure
Serve as the Shift Lead (i.e. primary contact / escalation point) for incidents during assigned shifts
Conduct shift handovers, allocate, monitor, and prioritize workload across team members to ensure timely response and SLA adherence
Provide real-time leadership during major incidents, including stakeholder updates
Maintain shift performance metrics, escalate persistent issues, and suggest process improvements
Enhance system monitoring, alerting, and reporting to improve service reliability and reduce MTTR
Recommend and implement performance optimizations for high-volume and time-critical file transfers
Contribute to knowledge base, SOPs, and runbooks for consistent troubleshooting practices
Mentor and coach junior engineers on technical and procedural aspects during shifts
Act as a bridge between business stakeholders and IT support teams, ensuring clear communication on service status
Represent MFT support in service review meetings, post-incident reviews, and audits

Requirements:

10+ years of IT experience
At least 5+ years in production support for MFT platforms
Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc
Experience working in 24x7 production environments with global teams
In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.)
Strong Linux/Unix and Windows administration skills for troubleshooting
Proficiency in scripting/automation (Shell, Python, PowerShell, Perl)
Familiarity with databases (Oracle/SQL Server) for backend troubleshooting and queries
Understanding of network components (firewalls, load balancers, DNS, certificates, proxies)
Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.)
Solid knowledge of ITIL processes (Incident, Problem, Change, Release)

Nice to have:

Familiarity with DevOps and CI/CD pipelines (Jenkins, Ansible, Git etc.)
Relevant certifications (ITIL, IBM Sterling, or cloud certifications)
Exposure to cloud-based MFT solutions

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 13, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Consultant Specialist